ABOUT MATIFIC
Matific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive, and pedagogically rigorous digital experiences.
Recognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.
With over $50M USD invested and a global team of 200+ employees, Matific operates as a modern SaaS organisation – leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.
THE ROLE
The newly created role of Customer Success SME will be a primary point of contact for partners, schools and government representatives in Ukraine & Eastern Europe Region, responsible for onboarding and ongoing training as required. The role will involve maintaining strong relationships that drive customer satisfaction and maximise platform usage. We are seeking a passionate and motivated individual with a keen interest in learning through technology to join our dynamic team.
This is a fantastic opportunity for someone who is enthusiastic about making an impact in education across the region, being involved in new partnerships, high-profile NGO projects and who wants to grow their career in a fast-growing EdTech company.
KEY RESPONSIBILITIES
- Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.
- Training and Support: Provide proactive, personalised training and ongoing support to teachers, facilitators, and principals, both onsite and virtually. Organise webinars, conference calls, and create instructional materials to support onboarding and continuous learning.
- Customer Engagement: Foster strong relationships with school users by providing regular check-ins, value-added services, and identifying opportunities to increase platform engagement and retention. Deliver effective communication to ensure partners and customers are achieving their desired learning outcomes.
- Usage Monitoring and Insights: Track and analyse platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilisation.
- Team Collaboration: Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities.
- Product and Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.
- Bilingual proficiency in Ukrainian and English is essential.
- Minimum of 3+ years of experience in client or educational projects/services/support.
- Demonstrated task-driven project management aimed at achieving customer success.
- Experience in the education sector is highly desirable.
- Strong consultative approach, with a positive, solution-oriented and growth mindset.
- Exceptional verbal and written communication skills.
- High energy, a collaborative team player, and a results-driven attitude with a passion for success.
- Ability to work autonomously in a remote position with direct reporting to other regions.
Top Skills
What We Do
Matific is a multi-award winning mathematics e-learning platform for schools that builds problem-solving skills and conceptual understanding in early mathematics education. Founded on strong pedagogy and designed by educational experts, Matific gives access to over 2000 curriculumn aligned mathematics activities, worksheets and lesson plans. Matific is available in over 60 countries and in 40+ languages. Matific is a perfect teaching tool to free up teachers' time to focus on their students. Matific activities challenge and engage students in diverse learning environments and classrooms. Matific supports any teaching approach and student learning style. Matific can be used in schools, at home and it’s also perfect for homeschooling. Designed by curriculum experts, Matific is a blended learning platform that gives access to game-based mathematics activities, worksheets and lesson plans. Available in over 40 languages, we cover the local curricula of over 50 countries. Matific activities challenges and engages students in diverse learning environments and classrooms. Students can easily log in and self-start, so not a minute of valuable class time is wasted. Matific supports any teaching approach and student learning style. Matific can be used in schools, at home and it’s also perfect for homeschooling. For more information, visit - www.matific.com
