Customer Success Manager

Fantastic opportunity for an experienced Customer Success Management professional to join the Data & Analytics Division of the London Stock Exchange Group, partnering with our Sales & Account Management organization at LSEG to grow & retain our business.

We at LSEG are passionate about Customer Success. We are a globally recognized company with and equally recognized reputation. We are currently searching for a high calibre, upbeat and driven candidate to join a high performing Customer Success team covering our Real-Time Market Data solutions. The role's primary location is Shenzhen, secondary location is Beijing.
 

You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest market data trends and technology globally. If you are looking to advance your career in a world-class Market Data vendor, start your next adventure with our diverse Customer Success team and unlock your potential!

• Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, and Low-Latency solutions
• Partnering with client to develope tailored Customer Value Plan, ensure successful value delivery to secure service contract renewal & retention
• Internally embed Voice of Customers in product & content roadmaps for sustained value delivery and improved user experience
• Uncover high-quality sales leads through pro-active curiosity, growing LSEG Average Spend per Customer and solution footprint
• Successful execution of our customer coverage model, delivering value adhering to our client engagement standards, improving customer health by embracing a data-driven model to optimize Deployment, Engagement, Adoption and Return On Investment for customers, delivering verified value for key renewals
• Engage end users optimally at scale by using digital / client training platforms for comprehensive user enablement, empowering our customers through structured learning pathways and personalized content based on user persona
• Actively participate in key strategic programs to support core LSEG business objectives
• Support Account Management strategies for growth and value delivery
• Drive technical onboarding / integration for faster time to value
• Triage and scale operational support and expertise to enable great user experience
• Align with Sales Team on client use cases for a smooth transition from Sales to value delivery
• Proactive Customer Life-cycle management

• 5+ years of experience as a proactive Customer Success Manager
• Demonstrable track record of ability to build partnerships with internal and external networks, based on mutual trust and informative advice and consistent delivery
• Experience in Real-Time Market Data, Software Development, Computer Networking, Product demonstrations preferred
• Ability to communicate and decode sophisticated technical concepts to clients simply
• Effective oral and written communication skills when dealing with clients at various organization levels
• Strong business sense with a commercial/pragmatic approach
• Ability to influence and negotiate
• Ability to collaborate and work across a large, diverse, and matrixed organization

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.