Customer Success Manager

Location: Colombia

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

We are looking for a Customer Success Manager to ensure a seamless customer journey from onboarding through post-sales support, driving satisfaction, loyalty, and long-term value. The role supports the Key Account Manager in maximizing customer value for Proximus Global. 

Key Responsibilities:

• Facilitate customer onboarding and coordinate with internal teams to ensure smooth service implementation.
• Identify and drive upsell opportunities to increase portfolio value.
• Manage the full contract life cycle, from initiation to renewal.
• Act as the voice of the customer and ensure issues are resolved promptly.
• Monitor customer usage and satisfaction to detect new opportunities or areas for improvement.
• Collaborate with Pricing and Finance teams to ensure accurate billing and proper process alignment.

Essential Requirements:

• Graduate degree.
• 2–3 years of experience in customer success, account management, or similar roles.
• Excellent communication skills in English (additional languages are a plus).
• Strong understanding of the wholesale telecommunications business.
• Excellent negotiation, interpersonal, and analytical skills.
• Customer-oriented mindset and strong commercial acumen.
• Creative problem-solver and proactive thinker.
• Team player able to manage multiple customers and changing needs.

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

NOTICE TO ALL POTENTIAL JOB CANDIDATES
We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com.
Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company.

If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below:
http://www.ic3.gov/default.aspx