Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.
Klaxoon is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of customers. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
Your Impact:- By building strong customer relationships and act as the Klaxoon advocate to our customers throughout their Klaxoon journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Klaxoon subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
- Full fluency in French (verbal & written) and good level of English (minimum B2)
- 4+ years experience in Customer Success Management or customer facing-role
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
- Knowledge and hands-on experience in project management, business process redesign, and change management
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach.
- An extra week's paid holiday
- 4 days of RTT (Recovery of Working Time)
- 2 days of home-office per week
- Additional days off depending on seniority
- 60% health insurance cover for you and your children
- A monthly Home-office allowance
- 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
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- Transparency: Klaxoon is committed to being open and honest with its clients and employees. This helps to build trust and credibility and fosters a culture of collaboration.
- Engagement: Employee engagement is essential to the success of the project, just as client commitment to using the platform is crucial.
- Excellence: Klaxoon is dedicated to providing its clients with the best possible products and services. This means constantly innovating and improving, and always putting clients’ needs first.
- Collaboration: Collaboration is key to success. Klaxoon works closely with its clients, partners, and employees to achieve its goals.
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What We Do
Pioneering in collaborative solutions & the future of work, Klaxoon introduces the world’s first all-in-one workshop platform.
The Workshop Platform consists of an unmatched set of solutions that enables team to get things done. Run efficient workshops from anywhere, while accelerating collaboration, fostering success, and moving forward as a team.
This platform brings together disparate functions into one cohesive platform to support today’s hybrid work including: a virtual whiteboard, surveys, memos, communications tools, information sharing features, automated reporting, and built-in video conferencing.
Launched in 2015, Klaxoon is a French company and a member of the Next 40. The teams of over 300 employees are spread all over the world: Rennes (HQ), Paris, Lyon, Boston and Singapore. Klaxoon won numerous prizes including 4 CES innovation awards. From Fortune 500 and 100% of the CAC40 to small businesses, universities, NGOs and public authorities, millions of people in over 120 countries use Klaxoon to make their teams thrive.
