Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).
Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)
We’re looking for big thinkers with small egos, so let’s dive in!
Our Values: At Skimmer we
Realize our customers' success is our success.
Build humble, diverse teams who have fun winning.
Drive results with urgency.
Earn trust through transparent communication.
The core of this role is advocacy.
Skimmer CSMs build meaningful relationships with Pros to ensure satisfaction and maximize their platform use. By guiding them through adoption and helping them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty. Key responsibilities are:
Enablement
Guide new customers through our onboarding process, ensuring a smooth transition to Skimmer’s platform.
Expansion
Educate customers on Skimmer’s features and best practices to drive usage, adoption and expansion.
Promote the benefits of integrated payment solutions and other advanced features to improve customer success.
Churn, Contraction Mitigation, and Customer Health
Monitor customer health metrics to identify risks and churn threats
Proactively address challenges to ensure customer retention and satisfaction
Ongoing Customer Engagement
Act as the voice of the customer, providing feedback to internal teams on product enhancements and improvements.
Partner with Sales, Product, and Support teams to provide a seamless customer experience.
Share insights and strategies to improve processes and deliver value to customers
2+ years in customer-facing roles, customer success/account management, and/or sales experience in B2B vertical SaaS solutions, preferrable aimed at trade service customers.
A customer value, ROI, and business outcome-driven mindset.
Skills in product training, and comfortable “re-re-selling” the customer on Skimmer.
Strong de-escalation and problem-solving skills.
Highly skilled in written and verbal communication.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development
At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.
#BI-Remote
What We Do
Founded in 2017, Skimmer provides an all-in-one pool service management platform with innovative tools for scheduling, route optimization, billing and payments, customer communication, and support. We bring technology to pool professionals who currently use pen and paper to run their businesses. Skimmer is used by more than 30,000 pool pros to help them save time, deliver a seamless customer experience, and grow their businesses. Our 59+ Net Promoter Score reflects the love of our 6000+ customers and 30k+ users. We continue to make substantial investments in our best-in-class product and need talent to help us achieve our ambitious growth plans. While most of our team is remote, our Austin HQ is on the second floor of a quirky building that reflects the laid-back yet hard-working culture of our senior leadership and the overall team.
With a large PE investment in October, 2024, we've been growing and improving our product rapidly while maintaining
Why Work With Us
Skimmer is the perfect mix of a startup and an established company. We have an incredible product that our customers love, a loyal customer-base filled with advocates, and a diverse, humble team dedicated to our customer's success and growth. We work hard, laugh harder, and balance hybrid, office, and remote in a way that works for our people.
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