Customer Success Manager

Posted 13 Days Ago
Be an Early Applicant
San Francisco, CA
In-Office
Mid level
Other
The Role
The Customer Success Manager will build client relationships, implement success strategies, conduct reviews, analyze metrics, and identify growth opportunities.
Summary Generated by Built In
Company Description

Test description

Job Description

We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

  • Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
  • Develop and implement customer success strategies to drive product adoption, usage, and retention
  • Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
  • Identify and communicate product feedback and feature requests to the product development team
  • Create and deliver customized training sessions and resources to maximize customer value
  • Develop and maintain in-depth knowledge of our products and industry trends
  • Proactively identify upsell and cross-sell opportunities within your client portfolio
  • Contribute to the development of best practices and standard operating procedures for the Customer Success team

Qualifications

  • Bachelor's degree in Business, Marketing, or related field
  • 3-5 years of experience in customer success, account management, or related field
  • Proficiency in customer relationship management (CRM) software
  • Strong data analysis and reporting skills
  • Excellent project management abilities
  • Outstanding written and verbal communication skills
  • Proven problem-solving and decision-making capabilities
  • Effective time management and ability to prioritize multiple tasks
  • Experience with SaaS products preferred
  • Understanding of SaaS business models and customer success metrics
  • Knowledge of customer success KPIs and best practices
  • Ability to work in a fast-paced, dynamic environment
  • Empathetic and customer-centric approach to relationship management
  • Demonstrated ability to build and maintain strong client relationships
  • Strong presentation skills and comfort in leading client-facing meetings
  • Adaptability and willingness to learn new technologies and industry trends

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Crm Software
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
8 Employees
Year Founded: 2002

What We Do

# KEY FACTS
- Founded in 2002
- 55 technicians in China
- More than 1,100 shipments checked every month

# SERVICES
- Product QC inspections
- Factory audits
- Other related services to support our clients

# THE THREE COMMITMENTS TO OUR CLIENTS
We have identified three "customer critical to quality criteria" in the inspection business:

1. Sending only product-specialized technicians
We do not guarantee to perform a service on a certain date. What we commit to is sending QC technicians who are qualified for your products.

2. Being reactive
We know that many shipments are urgent. Most of them might already be late by the time we are called to inspect them. Our clients do not want us to be a bottleneck.
We have organized our internal processes to accommodate for urgent jobs.

3. Releasing only properly-vetted reports
We do not guarantee that we send reports on the evening of the inspection day. What we commit to is studying the reports carefully before releasing them.
For inspections in China, 80% of reports are sent on the same day.

Similar Jobs

Klaviyo Logo Klaviyo

Customer Success Manager

Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Hybrid
San Francisco, CA, USA
72K-108K Annually

ServiceNow Logo ServiceNow

Customer Success Manager

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Santa Clara, CA, USA
163K-285K Annually

ServiceNow Logo ServiceNow

Program Manager

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Santa Clara, CA, USA
163K-285K Annually

ServiceNow Logo ServiceNow

Architect

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Santa Clara, CA, USA
188K-328K Annually

Similar Companies Hiring

Cox Enterprises Thumbnail
Software • Other • Information Technology • Greentech • Cybersecurity • Cloud • Automotive
Atlanta, GA
50000 Employees
Voltage Park Thumbnail
Software • Other • Machine Learning • Infrastructure as a Service (IaaS) • Hardware • Cloud • Artificial Intelligence
San Francisco, CA
51 Employees
Compa Thumbnail
Software • Other • HR Tech • Business Intelligence • Artificial Intelligence
Irvine, CA
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account