About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.
About the Role
We are seeking a Customer Success Manager to own customer relationships and ensure Sully.ai delivers a transformative impact to our healthcare partners. This role will guide customers through onboarding, drive product adoption, and proactively identify opportunities for growth. You will be a trusted advisor to clients, ensuring they achieve measurable outcomes with Sully.ai.
Key Responsibilities
Own a portfolio of healthcare customers and ensure their long-term success with Sully.ai
Lead customer onboarding and training, driving rapid adoption and measurable ROI
Serve as the voice of the customer, surfacing insights to Product and Engineering
Proactively identify expansion opportunities and partner with Sales to close renewals and upsells
Track and report customer health metrics, ensuring high retention and advocacy
Hard Requirements
3–5 years in Customer Success, Account Management, or related client-facing role in SaaS
Proven track record of driving product adoption and renewals
Strong communication and relationship management skills across technical and non-technical stakeholders
Ability to operate independently in fast-paced, high-growth environments
Exceptional organizational and problem-solving skills
Nice-to-Have
Experience in healthcare or healthtech SaaS
Familiarity with EHR systems and workflows
Background in consulting or customer-facing technical roles
First-Month Focus
Build strong relationships with key customer accounts
Learn Sully.ai’s product suite and customer workflows in depth
Establish a customer health dashboard to track engagement and adoption
Success OKRs (90 Days)
Achieve >90% customer onboarding completion rate within portfolio
Deliver at least 2 measurable customer case studies demonstrating ROI
Maintain customer retention rate above >50%
Culture Fit
Persistent, driven problem solver
Willing to push back on leadership to defend quality/timelines
Thrives in high-ambiguity, fast-paced startup environments
Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.
Top Skills
What We Do
Superhuman medical staff that’s 10x better, 20x cheaper, and 100x faster.
