Customer Success Manager

Brain Co. is an Applied AI startup founded by Elad Gil and Jared Kushner, and backed by many of Silicon Valley’s leading builders — including Patrick Collison (CEO of Stripe), Andrej Karpathy (Cofounder of OpenAI), Mike Krieger (CPO of Anthropic), Kevin Weil (CPO of OpenAI), and Aravind Srinivas (CEO of Perplexity).

We are building an AI platform and applications for the world’s most important institutions - delivering impact on real-world problems.Our progress so far

• Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value

• Optimized supply chains for a leading global energy company → 30% lower cost, 99% reliability, preventing $100M+ in losses

• Streamlined hospital patient care across national health systems → 40% better outcomes, 80% less admin work

• Raised a $30M Series A from top investors

• Built a team of 40+ AI experts from Tesla, Google DeepMind, NVIDIA, and Databricks

At Brain Co., your work will be deployed in the real world, not stuck in research. We move fast, with more demand than we can serve, and are looking for exceptional people to take ownership from day one.

We’re seeking a Customer Success Manager to join our growing team in our San Francisco HQ. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.

You’ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you’ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.

• Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.

• Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.

• Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.

• Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.

• Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.

• Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.

• Experience:

  • 3-5 years in customer success, product management, delivery consulting, or technical account management.

  • Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)

• Technical Fluency:

  • Strong understanding of AI/ML concepts, data workflows, and model deployment processes.

  • Ability to discuss and assess technical trade-offs with engineering teams.

• Communication & Relationship Skills:

  • Proven ability to build rapport and trust with enterprise customers and senior stakeholders.

  • Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.

• Execution & Ownership:

  • Hands-on mindset with a bias for action and a strong sense of ownership.

  • Experience managing agile product or project delivery cycles.

• Mobility:

  • Willingness to travel within the region to meet customers and oversee deployments on-site.

• Ship quickly, iterate constantly and see your work deployed at global scale

• Collaborate with industry veterans from Tesla, DeepMind, Databricks, and more

• Accelerate your career with ownership based on impact, not tenure

• Earn competitive compensation + meaningful equity in a high-growth company

• Thrive in a culture built on speed, curiosity, and impact

If you want to see your work deployed at scale with real impact, Brain Co. is the place to build.