Customer Success Manager

Do you want to make a real impact and help companies streamline hybrid work for their employees worldwide? Are you passionate about building lasting client relationships while driving revenue growth? Do you thrive in a fast-paced environment where you can strategize with top-tier clients? If so, the Customer Success Manager role at Workwize could be your next exciting opportunity! 

At Workwize, we’re revolutionizing how businesses support their global teams. 
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.  
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 30,000 users and managing 100,000+ devices globally. 

CSM Role – English speaking 

We’re seeking a commercially driven Customer Success Manager who excels at building strategic partnerships, uncovering revenue growth opportunities, and fostering long-term client relationships. As a trusted advisor, you will ensure customers maximize the value of Workwize while driving upsells, expansions, and renewals. 

If you thrive in a dynamic, cross-functional environment and love the challenge of delivering top-tier customer support, this role is for you! Your day might include leading a QBR with a prospect. Strengthening relationships with key clients like Friesland Campina, Adyen, and Otrium. Engaging in an upsell discussion or contract renewal, and wrapping up with an internal strategy session on optimizing customer engagement. With diverse client needs, you’ll tailor your approach to deliver customized solutions. 

What You Will Do: 

1. Drive customer success and satisfaction:

• Own the entire customer lifecycle, from onboarding to renewal. 

• Strengthen client relationships, ensuring consistent engagement and adoption. 

• Be a proactive consultant, addressing client challenges before they arise. 

1. Establish revenue growth by utilizing expansion potential:

• Identify upsell and cross-sell opportunities within existing accounts. 

• Lead strategic conversations and maximize revenue potential backed by data and value-driven insights. 

What You Bring: 

• Bachelor and/ or master's degree (or an interesting reason for dropping out) 

• 2+ years in a client-facing role (AE or CSM), managing complex accounts, preferably in a SaaS company  

• Proven ability to engage and present to executives and key decision-makers. 

• Entrepreneurial and commercial with a passion for delivering value. 

• Strong problem-solving skills and an analytical mindset with attention to detail. 

• Proficiency in PowerPoint, Excel, and CRM tools (HubSpot experience is a plus). 

• English communication skills both written and verbal - Business level 

Who You Are: 

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment. 

• You are a caring person, that wants to make a difference for customers. 

• Transparent, Reliable & Honest; you deliver what you promise. 

• You are a natural-born team player who is open to everything and everyone. 

Workwize offers: 

• A position in a fast-growing, and dynamic environment. 

• Flexibility to work in a hybrid environment, balancing office and home settings. 

• The best working setup both at home and in the office, with all necessary tools and equipment provided. 

• A vibrant, entrepreneurial work environment that encourages innovation and growth. 

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way. 

Our Team: 
Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including Entrepreneurs, Operational Specialists, Developers, and Sales Experts, are constantly seeking original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encourage creativity. We believe in having a great time along the way, while fostering a positive and enjoyable work environment. Come unleash your potential with us!