Build scalable customer success operations for next-generation revenue technology
About RevicRevic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.
Role OverviewWe're seeking a technically-minded Customer Operations Engineer to build the operational foundation of our customer success function. This role is perfect for an analytical, detail-oriented professional who wants to combine technical skills with customer impact. You'll work directly with our leadership team to create scalable processes, generate customer insights, and ensure seamless customer experiences as we grow from early access to mainstream adoption.
Key ResponsibilitiesCustomer Data & Analytics: Build and maintain customer health dashboards, usage analytics, and success metrics tracking using SQL, spreadsheets, and business intelligence tools
Technical Implementation Support: Assist customers with Revic setup, CRM integrations, and troubleshooting technical issues during onboarding and ongoing usage
Process Automation: Design and implement workflows that streamline customer operations, from onboarding sequences to renewal processes
Meeting Coordination & Scheduling: Manage customer meeting logistics, onboarding sessions, check-ins, and escalations while maintaining detailed customer interaction records
Customer Artifact Creation: Produce ROI reports, usage summaries, implementation guides, health score reports, and technical documentation for customers
Operational Efficiency: Build repeatable playbooks and standard operating procedures that scale with our growing customer base
Cross-Functional Support: Partner with Product and Engineering teams to communicate customer feedback and technical requirements
Data-Driven Insights: Analyze customer behavior patterns to identify expansion opportunities, churn risks, and product improvement areas
2-4 years of experience in operations, analytics, or customer-facing technical roles
Technical Skills: Proficiency with SQL, Excel/Google Sheets, and data visualization tools (Tableau, Looker, or similar)
CRM Experience: Hands-on experience with Salesforce, HubSpot, or similar platforms, including data management and reporting
Process Orientation: Strong organizational skills with experience building workflows and standard operating procedures
Customer Focus: Experience in customer-facing roles with ability to communicate technical concepts clearly
AI/SaaS Interest: Basic understanding of AI/ML concepts and enthusiasm for learning about sales technology
Analytical Mindset: Comfort working with data to identify trends and drive decision-making
Communication Skills: Strong written and verbal communication with ability to create clear documentation
Startup Experience: Comfort with ambiguity and rapid change in fast-growing environments
Detail-Oriented: Meticulous attention to detail with ability to manage multiple customer accounts simultaneously
Bachelor's degree in Business, Engineering, Data Science, or related analytical field
Experience with customer success platforms (Gainsight, ChurnZero, Intercom)
Coding Skills: Basic proficiency in Python, R, or similar for data analysis
Sales Operations background or experience with revenue operations tools
Previous experience at B2B SaaS companies, especially in sales or marketing technology
Project Management experience with tools like Asana, Notion, or Monday.com
Experience with API integrations or technical product implementations
Technical Growth: Work with the latest AI tools and revenue technology stack
Direct Impact: Your work directly influences customer outcomes and company growth
Learning Environment: Mentorship from experienced customer success and revenue leaders
Ground-Floor Opportunity: Build processes and systems that will scale with the company
Competitive compensation: $80,000 - $100,000 base salary (based on experience)
Equity package: Meaningful ownership in a fast-growing company
Standard benefits: Health, dental, vision, 401k
Hybrid flexibility: 3 days in-office (San Francisco), 2 days remote
Collaborative culture: Work in a supportive, data-driven environment
Join us in building the operational excellence that powers customer success in the AI-driven future of revenue. If you're analytically minded, technically curious, and excited about creating scalable processes that drive customer outcomes, we'd love to hear from you.
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What We Do
Revic helps revenue teams win by focusing on the accounts that actually convert. Our AI agents continuously score every account based on what’s working in the field—real sales data, not static ICPs or outdated intent. The result: fewer dead ends, more winnable deals. At the core is what we call collective sales memory—a system that captures every rep’s experience, every motion attempted, and every account outcome. Instead of tribal knowledge disappearing, Revic turns it into compounding intelligence that makes the whole team smarter. So reps stay focused. Pipeline stays healthy. And GTM strategy reflects how your market is moving right now. Built for CROs, CMOs, and RevOps leaders who want to fix the root cause of pipeline problems—so sales can do what it does best: close.
