Responsibilities:
- Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement.
- Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early.
- Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives.
- Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives.
- Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders.
- Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time.
- Share best practices and thought leadership, guiding customers on industry trends and optimal product use.
- Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption.
- Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support.
- Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.
Qualifications:
- Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
- Business savvy with an ability to translate business needs into data and product requirements
- Excellent verbal and written communication skills
- Extremely strong presentation capabilities
- Self motivated and comfortable in an ever changing agile environment
- Basic understanding of API’s/Web Services and how they function
- Intermediate knowledge of complex technology user workflows
- Knowledge and basic triage ability of HTTP Error Messages
- Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
What we can offer you:
- Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- Market-competitive salary + equity
- A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
Top Skills
What We Do
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that delivers key business process automation for IT. Our SaaS solution, featuring agentless integrations, best practices and low-code workflows, enables enterprises to quickly achieve operational, security and financial efficiency leveraging their existing endpoint, application, network infrastructure and cloud infrastructure systems. We help some of the most well-known and innovative companies to optimize resources, mitigate cyber risk, expedite audits and fortify digital experience.
Read more about what our customers have to say about us on our G2 page at: https://www.g2.com/products/oomnitza/reviews.
Discover what Oomnitza can do for you! Get in touch with us at: https://www.oomnitza.com/contact-us/ or send us an email at [email protected], or give us a call (866) 985-0557.
We are hiring! Check out our careers page: https://www.oomnitza.com/careers/
