What you’ll drive (missions, not chores)
- Lead onboarding journeys that ensure customers realize value quickly
- Build strong long-term relationships through quarterly reviews, training workshops, and proactive outreach
- Manage customer support inquiries with speed and empathy via our ticketing system
- Identify expansion opportunities within existing accounts and collaborate with sales teams on growth
- Report on customer KPIs and health metrics weekly, providing actionable insights to leadership
- Gather and relay customer feedback to product, engineering, and support teams
- Actively participate in the respect of all the company's security practices and policies.
what you'll bring
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Experience using AI tools in Customer Success
- Strong communication and relationship-building skills, able to engage at all organizational levels
- Proven ability to collaborate cross-functionally with sales, product, and engineering teams
- Strong technical and computer literacy, with comfort navigating SaaS tools and CRMs
- Excellent organization and time management, able to balance multiple accounts and priorities
- Based in Austin, TX (in-office role)
Why this is different
- You’ll work with AI tools and Customer Success practices most companies won’t touch for years
- Your “colleagues” will include AI-powered teammates that amplify your work
- The playbook isn’t written—you’ll help invent it
- The impact is immediate: what you build with customers directly drives adoption, retention, and growth
Important information
- Location: Austin, TX
- This role is full‑time in‑office at our Austin HQ (Northwest Hills)
Top Skills
What We Do
Concord is a cloud-based contract lifecycle management platform that is changing the way the world is creating, negotiating, signing, and managing contracts. An all-in-one platform, Concord is simple to use and works with any type of contract, across your entire company—every department and every employee—and is the only platform to automate and support the complete contract lifecycle, from online negotiation, to e-signature, and contract follow-through.
With robust features and multiple integrations, including Google Docs, Salesforce, Dropbox, and Box, you get a powerful solution that’s flexible, able to meet unique organizational needs and use cases, and makes growth and compliance synonymous.
Concord gets agreements faster, saving you time and money, and makes you more agile with at-a-glance contract management, automated notifications, and powerful analytics—you always know how many contracts you have and what stage they’re in. It’s more than a contract management platform. It’s a contract success platform.
Start using Concord: www.concord.app