About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, ABB, Estee Lauder, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
We’re looking for a Customer Success Manager with a customer-centric mindset to help clients maximize the value of Loop within their supply chain. You’ll be a trusted advisor who proactively supports clients with strategic insights and ongoing support through on-site meetings, phone and email.
In this role, you'll be responsible for renewals and identifying opportunities for upsells in partnership with Sales. You’ll lead Executive Business Reviews (EBRs), delivering actionable insights and strategic recommendations. Additionally, you’ll play a key role in gathering customer feedback to improve our products and enhance customer experience and retention.
Key Responsibilities
- Ensure customers maximize value from Loop through data-driven insights, product adoption, and overall satisfaction
- Analyze customer data in partnership with Strategy & Ops to provide strategic recommendations that optimize freight audit and payment processes
- Lead Executive Business Reviews (EBRs) and regular check-ins, delivering actionable insights to drive efficiency and cost savings
- Identify expansion opportunities and develop account plans to ensure customer retention and growth
- Serve as a trusted advisor, helping customers capture more cost savings and increase ROI
- Advocate for customers by sharing feedback with Product, Engineering, and Operations to enhance platform functionality
- Support customers in managing billing disputes, claims, and payment exceptions, ensuring seamless financial operations
- Proactively identify process improvements that increase customer efficiency and product value
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Engineering—to communicate product capabilities and customer needs effectively
- This is a hybrid role based in our Chicago office
About You
- 5+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry is preferred
- Proven ability to build strong customer relationships and effectively navigate challenging situations
- Passion for technology and solving unstructured analytical problems
- Obsessive attention to detail with a solution mindset
- Excellent written & spoken communication skills
Benefits & Perks
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, etc
Skills Required
- 5+ years of work experience in customer success, account management, operations, or sales
- Experience in the logistics/transportation industry
- Excellent written and spoken communication skills
- Proven ability to build strong customer relationships
- Passion for technology and solving unstructured analytical problems
Loop (loop.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loop (loop.com) and has not been reviewed or approved by Loop (loop.com).
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Healthcare Strength — Employee-only medical, dental, and vision premiums are fully covered, signaling robust core health coverage. This materially reduces personal premium costs and is positioned as a key part of the package.
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Wellbeing & Lifestyle Benefits — Annual wellness and professional development stipends provide tangible, recurring support beyond base pay. Company offsites further contribute to connection and overall experience.
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Fair & Transparent Compensation — Pay is considered market-competitive for core roles, and some postings include salary ranges that add clarity. Available role-based data points indicate compensation aligned with mid‑market expectations.
Loop (loop.com) Insights
What We Do
AI-powered cost savings for modern logistics
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