SiteZeus is hiring a Customer Success Manager to join our growing support team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and are an innovative problem-solver with a love of learning. At SiteZeus, our team members are exceptional in the pursuit of their crafts. We value boldness in our approach and working together to find quick ways to solve complex challenges.
SiteZeus is the leading end-to-end solution to driving revenue growth. Our goal is to empower multi-unit and service-based brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. Since our establishment in 2013, we have assisted brands with site selection and portfolio optimization through our revolutionary location intelligence platform, SiteZeus Locate. In line with our commitment to constant improvement, we launched SiteZeus Market in 2022, our customer segmentation solution. To solidify ourself as a complete lifecycle software provider, we introduced SiteZeus Sell and Build 2023.
Through our four user-friendly products, we are able to supply every team in an organization with a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations.
Expected Salary Range – $40,000 - $50,000
Responsibilities and Duties
Customer Support & Relationship Management
- Provide exceptional customer service via in person, phone, in-app chat, and email.
- Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues.
- Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed.
- Will take on the role of account executive for a set of major client accounts, becoming the point of contact for support and implementation.
- Aid customers with internal projects.
- Identify opportunities for customers to expand product usage, driving cross-selling or upselling opportunities through technical touch strategies.
- Virtual training of clients, including scheduling and setting the agenda.
- Assist clients in building custom platforms.
- Perform user administration duties.
Data & Reporting
Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.
Internal Collaboration
- Aid the Customer team with internal projects.
- Onboarding of junior team members.
Qualifications
- Strong interest in customer success, technology, and learning about SaaS products.
- Experience in commercial real estate or site selection is a plus.
- Understanding of both business and technology.
- Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
- Ability to analyze data, draw insights, and present to clients.
- Ability to troubleshoot basic technical issues.
- Familiarity with mapping products.
- Typing skills, excellent written and oral communication skills.
- Ability to learn quickly with minimal training.
- Highly motivated with team-oriented attitude.
- Flexible and adaptable in fast paced environments.
This is a remote (work from home) position.
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What We Do
SiteZeus® is a location intelligence company empowering multi-unit brands to strategically expand and optimize their portfolios. Our comprehensive platform leverages artificial intelligence, machine learning, and quality data to create custom predictive models that help franchises grow with confidence. Equipped with SiteZeus’ full range of solutions and on-demand support, growing brands can make confident decisions at any stage of development — from initial site selection to store remodeling and relocation. SiteZeus’ innovative market-planning solutions include sales forecasting, white space analysis, sales impact studies, customer segmentation, portfolio optimization, and territory management.
