Customer Success Manager

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Hiring: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

Location: remote in LATAM and US; hybrid in San Francisco.

🧑‍💻 What You'll Do:

• Support daily communication with our customers via phone, chat, email, and the Awesomic app

• Work with CS metrics to analyze data and improve customer experience

• Establish clear retention goals and milestones to work towards

• Minimize customer churn

• Work closely with our Designers and Community Managers

• Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps

• Help process billing requests

• Encourage upsells and cross-sells

• Assist in customer onboarding and training

• Identify customer needs and recommend appropriate solutions

• Document customer interactions and follow up with customers

• Ensure customer satisfaction by providing timely and satisfactory resolutions

🧑‍🚀 About You:

• Are available to work in the Pacific timezone

• Have 3+ years of experience as a Customer Success Manager

• Are a problem solver and can work independently

• Have a self-driven, curious, and proactive nature

• Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side

• Are empathetic to people and are a patient and active listener

• Care about customers’ happiness and want to make their journey with the product outstanding and efficient

• Are a great communicator, and you speak fluent English

• Are responsible, well-organized, and able to multi-task and prioritize

• Are a friendly, open-minded person and a born troubleshooter

• Have proven experience with Hubspot and Intercom and are willing to explore and try new tools

💎 What's on us:

• You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;

• You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;

• You’ll have unlimited prospects to develop as a professional;

• You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.

We'd love to meet our new Customer Success Manager soon! 😎