Customer Success Manager

The Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services. The CSM will look for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work hand in hand with the Sales team to bridge the gap between the sale close and the project start. 

Major Responsibilities:

• Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards.
• Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support.
• Coordinate and help solve client or internal challenges.
• Managed client expectations for projects and solved problems with challenges, changes, and delays in delivery.
• Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved.
• Discover opportunities for project expansion.
• Engage with current and former professional services clients to develop future opportunities and repeat business.

Education and Experience:

• 2+ years of experience in a Customer Success, Account Manager, or similar role that includes customer growth, success, and issue resolution
• Background in the Consulting sector or Professional Services
• Project Management Professional (PMP) Certification is highly desired
• History of creating and upholding standards in delivering client success
• Experience analyzing data and making meaningful deductions from the data.
• Understanding of major vendors and software in the HR space, especially HCMs, including Workday, SAP, Oracle, and others.

Lightcast is a global leader in labor market insights, with headquarters in Moscow (ID) and offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been and always will be, committed to diversity, equity, and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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