About Us:
PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof!
PFL is at the forefront of the sending direct mail (at scale!) revolution. Our “get it done” culture allows everyone at PFL to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration and success.
We are actively seeking an extraordinarily talented Customer Success Manager to join our world-class sales team. In this position, you will focus on engaging and growing our MarTech customers. Our CSMs are responsible for managing day-to-day activities, identifying, and selling new direct mail programs, providing strategic recommendations, all while serving as an expert guide and delivering exceptional experiences for our customers.
In this role you will get to:
Customer Facing Activities:
- Consult with customers to understand their business challenges and objectives, and challenge them to ensure the solutions we deliver meaningfully impact their business
- Schedule and facilitate consultation, solution, and check-in calls with customer
- Find, negotiate, and close net new direct mail programs with existing clients
- Set expectations around program performance, report performance to customer, and proactively engage with them to improve and optimize program performance to ensure they are happy with the value they receive from PFL
- Actively manage inventory and PO balances; provide forecasting for restocking and recommendations on ways to repurpose existing inventory and remaining PO balance
Internal Activities:
- Adhere to process within Salesforce to ensure good cross-departmental handoffs, communication, and accurate metrics with respect to revenue and pipeline forecasting.
- Facilitate communications with Delivery and Fulfillment orgs to provide:
- remarkable customer service, execution, and issue resolution
- evolving services and product offerings aligned with customer needs
- Contribute to the development of department best practices and processes
On day one we expect you to have:
Required
- 4+ years of experience selling to, consulting, or leading marketers with respect to their overall strategy
- Positive attitude, goal-oriented individual who wants to win
- Proven track record of hitting or exceeding quota in similar role
- Understanding of how to leverage analytics tools and/or Excel to tell a story around optimizing programs and/or investing more in new programs/solutions
Beneficial
- Experience with automated direct mail, at PFL or elsewhere, a plus
- Understanding of PFL software, delivery, and fulfillment processes, and experience product offerings.
Last but not least, the ability to represent PFL and the values we stand for:
- People
- Relationships
- Progress
- Results
Salary: $80K + Commissions
Core Benefits:
- Affordable Health Benefits Package
- 401(k) with 4% employer match
- Employer Paid Long Term Disability
- Life Insurance
- Paid Parental Leave
- Generous Paid Time Off (PTO)
- Nine Paid Holidays
Remote work available in: AR, AZ, FL, IN, KY, MI, MT, NC, NJ, NY, OR, OH, SC, TX, UT, VA, WA
Please Note: All applicants must be able to pass a background check and must be legally authorized to work in the United States. We are unable to sponsor work visas for this position.
PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.
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What We Do
PFL delivers authentic moments through data-driven, automated direct mail. We bring the measurement, personalization, and predictability you expect from digital campaigns to direct mail programs. PFL amplifies growth for organizations and has a proven track record of success with some of the biggest brands in the world. We'll help you make your customers smile with direct mail that is... Simplified: PFL simplifies direct mail execution by managing the entire process under one roof—from strategy and production to delivery and measurement. Engaging: Increase brand engagement and drive results by pairing digital tactics with memorable direct mail—from postcards and letters to 3-D mailers with branded items. Personalized: Use data to personalize and trigger direct mail sends at any scale—from hundreds to millions. Measurable: Integrate CRMs and MAPs with PFL's platform to manage and measure direct mail performance and ROI.
