Customer Success Manager

Yottaa is the ultimate eCommerce performance booster for brands and retailers. By optimizing every interaction, monitoring performance, and infusing automation and ease at every step, Yottaa delivers faster, more shoppable sites that drive conversion rates and sustainable revenue growth. Trusted by over 1,500 leading sites like Bombas, Brooklinen, Callaway Golf, Pet Supermarket, Tarte, Tilly’s, and YETI, Yottaa boosts site speed by up to 30%, reducing bounce rates and enhancing the overall shopper journey. Yottaa transforms eCommerce sites, maximizing ROI and delighting shoppers across every page, browser, and device.

Yottaa is seeking an experienced and customer-centric Customer Success Manager to manage a portfolio of customers and ensure their satisfaction and retention. This role will focus on building strong customer relationships, driving business outcomes, and ensuring customers maximize the full value of Yottaa.

Your Role

• Lead customer onboarding efforts, ensuring a seamless experience and successful implementation of Yottaa
• Drive product adoption and usage, providing strategic guidance to help customers achieve success.
• Develop and execute success plans tailored to customers’ specific goals and business needs.
• Advocate for and promote new Yottaa features, ensuring customers leverage them for maximum value.
• Consistently articulate Yottaa’s value proposition, demonstrating its impact on performance, conversions, and business growth.
• Take ownership of personal growth and skill development, continuously striving to become a trusted advisor to all customers.
• Act swiftly on customer feedback and customer outreach, addressing concerns surfaced through surveys and direct interactions.
• Work closely with the Renewal Manager to drive successful renewals, collaborating on roadblocks and identifying opportunities for upsell.
• Identify and proactively plan against churn risk

Your Experience

• Bachelor's degree or equivalent experience.
• 3-5+ years of experience in customer success, account management, or a related field.
• Knowledge of eCommerce platforms, web performance, or digital optimization.
• Proven ability to build strong customer relationships and advocate for customer needs.
• Experience with objection handling and resolving complex customer challenges.
• Operates with a growth mindset and has the ability to learn quickly.
• Strong problem-solving and critical-thinking skills.
• A self-starter with excellent collaboration and organizational skills.