Customer Success Manager

Company Description

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is the commerce platform engineered for B2B. We help product sellers to manage complex workflows, automate sales interactions and eliminate data silos. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Customer Success Manager in the Netherlands to own the customer relationships and drive value from our B2B e-commerce platform, tailored to each customer’s goals.

What you'll get:

• The opportunity to make an impact at a fast-growing SaaS scale-up;
• Up to 3 weeks “work from anywhere” per year;
• A global and customized onboarding program (9,1/10 rated by previous hires);
• A hybrid working model – 3 days from the office, 2 days from home. 

Job Description

What you'll be doing:

• Owning your own portfolio of mostly low-touch accounts – of which the majority will be based in the Netherlands/Belgium;
• Managing a portfolio at scale;
• Having a deep understanding of your customer’s business & e-commerce goals and strategy;
• Preventing and decreasing churn by taking actions on identified risks;
• Securing contract renewals;
• Identifying and closing upsell opportunities;
• Advising your customers on how Sana can help them achieve their e-commerce objectives;
• Optimising NRR results.

Qualifications

What you'll bring:

• At least a bachelor’s or similar degree;
• At least 5 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1-3 years in a Customer Success Manager role;
• Strong data analytics and communication skills;
• Creativity and tech savviness;
• Fluency in English is a must and proficiency in Dutch/German is nice to have; 
• A valid driver's license (preferred).

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

Additional Information

All your information will be kept confidential according to EEO guidelines.