Please review the job details below.
Who We Are:
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defence foundation to deploy solutions and deliver insights with unrivalled speed, scale and cost effectiveness.
About the Role:
Maxar is seeking a Customer Success Manager to join the International Government team (UK & Europe) based in London.
The CSM is responsible for ensuring that Maxar's customers are delighted our operational support and delivery against our contractual commitments. The CSM ensures our products and services are delivered within the agreed-upon performance standards, and that Maxar delivers against all program commitments and fosters the ongoing relationship to help retain/grow the account.
The CSM supports a designated set of customers across the civil and defence sectors. The successful candidate will act as the primary point of contact for these customers and coordinate the engagement of other Maxar resources, as necessary.
Responsibilities and Experience:
Serve as first line of technical and operational support, performing coordinating maintenance and system administration tasks as needed, and escalating technical issues to remote support teams as necessary.
Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns that are related to Maxar's service or project-oriented delivery. Ensure that any concerns are addressed by the appropriate teams in a timely manner - Customers' satisfaction/delight is key.
Work cross-functionally to drive results, recommend approaches to solving complex customer issues, and be the "Voice of the Customer" within Maxar.
Demonstrate strong business acumen and analytical capabilities, including the ability to analyse data and recommend fact-based solutions.
Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Maxar and externally to Customer.
Provide our customers insight with respect to the availability and applicability of new products and features.
Build an in depth understanding of customers' business processes involving Maxar products and services.
Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment.
Work to deadlines and financial targets.
Requirements
Bachelor's degree or equivalent experience and 3 years professional background in customer-facing roles within premier, global organizations.
Strong aptitude for technical platform & software products.
Demonstrated ability to adapt to changing priorities.
Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing.
This position is based in London, UK. Expected travel 15% - 30%.
Proficiency with Microsoft Office.
Preferred Experience / Skills:
Strong oral and written communication in English. German language would be advantageous as a second language.
Knowledge of best practices in customer service and retention
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Top Skills
What We Do
Maxar Intelligence is a leading provider of secure, precise geospatial insights. Operating the most advanced commercial Earth observation constellation on orbit, we use the power of very high-resolution satellite imagery—including from our partners—and software technology to deliver mission success on Earth and in space.
We continue to invest in our industry-leading Earth imaging constellation to provide secure, near real-time access to the highest-resolution commercial satellite imagery. Our exquisite imagery archive includes 20+ years of data, and we’re also integrating third-party remote sensing datasets to complement our foundation. To create the future, we’re using petabytes of data, new software and AI/ML technologies to develop products and solutions that can deliver faster, more actionable insights in 2D and 3D and unlock the potential of a multi-sensor world.
Our secure, AI-powered products and services give our customers a strategic advantage, delivering ground truth in near real-time to keep nations safe, improve navigation, protect our planet, speed up disaster response and more.
Why Work With Us
Maxar Intelligence is a place for problem solvers, changemakers and go-getters—where people are working together to deliver on an ambitious vision for the geospatial industry to transform the way our customers see the world, and in doing so, see themselves differently.
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Maxar Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.