Skills:
- 5+ years of experience in a customer relationship management role in a B2B SaaS based environment
- Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory
- Ability to develop and deliver messages and presentations to technical and non-technical audiences
- Strong verbal and written communication skills
- Ability to properly set expectations with customers
- Listen and understand the customer’s business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs
- Ability to multi-task and manage a high volume of customer projects
- Meet deadlines for customer engagements and deliverables
- Leverage applicable systems and processes to manage customer projects
- Timely and consistent documentation of project history and key deliverables
What You Will Be Doing:
- Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework
- Consistently execute against the defined account processes within the defined program scope
- Identify gaps that impact the customer experience, document them, and recommend potential resolutions
- Advise customers in the build and testing of their use case
- Deliver a superior onboarding experience to the customer by setting and meeting expectations
- Mitigate risks proactively to ensure timely execution
- Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
- Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative
- Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
- Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
- Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption
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What We Do
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8. Sign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com. Operating Companies: Sign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com Sign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com Sign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com Sign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com Sign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com 10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com
