Customer Success Manager

Customer Success Manager at ENESTECH

Company Overview:ENESTECH is a dynamic company specializing in the development, support, sales, and marketing of SENET, a cutting-edge computer game. Our team is diverse and international, fluent in 7 languages, and possesses extensive knowledge of the gaming industry. We proudly uphold our Ukrainian origins and are committed to ethical business practices, including not selling SENET to gaming cafes in Russia and Belarus. Our company is actively involved in volunteering and supports the Ukrainian Army in its fight against the Russian invasion.

Position Overview:As we continue to expand our global client base, ENESTECH is seeking a dedicated and experienced Customer Success Manager to join our team. This role is essential for maintaining high customer satisfaction and fostering long-term relationships with our international clientele.

Working conditions:

• Flexibility: Be comfortable with a 2-on, 2-off work schedule (2 days on, 2 days off).
• Availability: Work from 3 PM to 11 PM Kyiv time. Candidates may work fully remotely, but those in Kyiv are welcome to work from the office if desired.

Key Responsibilities:

Onboarding:

• Conduct onboarding calls for new customers and provide support via chat.
• Deliver accurate, valid, and comprehensive information using technical methods and tools.
• Address and resolve customer complaints, offering appropriate solutions and alternatives.
• Troubleshoot and resolve technical issues related to the software.
• Provide demonstrations of software updates to current and prospective customers.

Customer Care:

• Build customer loyalty and minimize churn.
• Identify opportunities for upselling and cross-selling.
• Maintain regular meetings with customers to understand their needs and concerns.
• Serve as a liaison between clients and the organization.
• Resolve customer issues effectively and efficiently.

Requirements:

Professional Skills:

• Fluency in English: Strong command of English, both spoken and written, is required.
• Honesty and Reliability: Demonstrate integrity and dependability in all interactions.
• Decision-Making Ability: Make informed decisions swiftly and effectively.
• Quick Learning: Adapt to new information and technologies rapidly.
• Motivation: Exhibit a strong drive to achieve goals and improve performance.
• Ownership: Take responsibility for tasks, goals, and their outcomes.
• Problem-Solving: Identify and address issues proactively.
• Time Management and Organizational Skills: Efficiently manage time and organize work.
• Active Listening and Inquiry: Engage in active listening and ask insightful questions.
• Data Analysis: Analyze and interpret data to inform decisions.
• Empathy: Understand and relate to customers' experiences and needs.
• Communication Skills: Communicate clearly and effectively with diverse audiences.
• Critical Thinking: Apply logical reasoning to evaluate and resolve situations.
• Negotiation and Conflict Resolution: Handle disputes and negotiate effectively.

Application Process:If you are passionate about customer success and ready to contribute to our growing team, we encourage you to apply. Join us in making a meaningful impact while supporting our mission and values.