At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future.
Overview of Opportunity
Two Six Technologies is actively seeking a Customer Success Manager (CSM) to join our team. Sitting at the intersection of sales, support, and product, the CSM carries a primary mandate: ensure customers achieve their desired business outcomes, drive feature adoption, and transform satisfied users into long-term product advocates. If you have a strong background in customer relationship management, post-sale retention, and cross-functional advocacy, our growing team wants to talk to you!
This position will be Remote with occasional travel to customer sites across the U.S. This position requires less than 20% CONUS and OCONUS travel.
At Two Six Technologies, we strive to solve problems collaboratively, innovate and respond to feedback, and include, thank, celebrate, and be kind to our team members. As a valued team member, you will be surrounded by and expected to embody these values, working on your own and with your colleagues to find creative solutions and tackle challenging problems with cutting-edge technology.
The work requires an active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI.
What You Will Do:
- Customer Success: Accelerate decision velocity to identify opportunities, isolate narrative vulnerabilities, optimize target acquisition, and orchestrate immediate campaign deployment in support of Company objectives.
- Onboarding & Adoption: Guide new customers through implementation and initial setup; create customer success plans and drive active feature usage.
- Relationship Management: Build strong relationships across multiple stakeholder levels in customer organizations; conduct regular check-ins and Executive/Quarterly Business Reviews (EBRs/QBRs).
- Retention & Risk Management: Monitor customer health metrics (usage data, support tickets, engagement signals), identify churn risks early, and manage contract renewals.
- Growth & Expansion: Identify upsell/cross-sell opportunities, track expansion revenue, and partner with sales to close expansion opportunities.
- Voice of the Customer: Relay product feedback and feature requests to Product/Engineering teams while turning satisfied customers into case studies, references, and referrals.
Understand the Information Environment: Isolate narrative vulnerabilities and plan information operations. Leverage Two Six products driven by agentic AI and an enriched data architecture to provide insight to customers on opportunities in the non-kinetic space.
- Briefings & Strategy: Draft high-level strategic documents and present operational plans to senior military leadership, government agencies, and coalition partners.
Customer Relationships: Represent and promote Two Six Technologies in customer engagements and explore expansion opportunities. This includes building relationships with adjacent customers to:
- Understand their requirements;
- Understand how our product and service offerings can meet those requirements;
- Grow the Two Six presence in the customer arena.
What you will need:
- Experience: 5+ years of experience in Customer Success, Account Management, or Technical Account Management within a software/technology environment.
- Relationship & Communication Skills: Proven track record of managing post-sale client relationships, conducting Business Reviews (QBRs/EBRs), and building trust across executive and technical stakeholders.
- Data-Driven Retention: Demonstrated experience tracking customer health metrics, running retention playbooks, and managing renewals.
- Cross-Functional Collaboration: Demonstrated ability to act as the "Voice of the Customer," collaborating directly with Product, Engineering, and Sales teams.
- Education: Bachelor’s degree in Business, Communications, Computer Science, or a related field (or equivalent practical experience).
- Travel: Ability and willingness to travel up to 10% CONUS and OCONUS
- Professional Skills:
- Knowledge of technologies and data used in the information advantage domain, including any of the following: PAI, data collection and analytics, natural language processing, AI, including machine learning, ad tech, mobile technology, and/or telecommunications.
- Excellence in communicating, including written and verbal.
- Ability to collaborate across teams, especially within a distributed team.
- Ability and willingness to learn new things, particularly new technology.
- Ability to operate independently. A self-starter.
- Excellent analytic skills.
- Ability to combine quantitative and qualitative analysis to generate insight.
- Clearance: Active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI
What we’d love you to have:
- Experience in the information advantage domain, including best tradecraft practices.
- Experience providing mission support through product licenses, not just services.
- Experience working with government, defense, or federal technology programs.
- Direct ownership of renewal quotas or expansion/upsell revenue KPIs.
- Familiarity with Customer Success software platforms (e.g., Gainsight, ChurnZero) and CRM tools (e.g., Salesforce).
Clearance Requirements:
- Active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI
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Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.
The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements.
Looking for other great opportunities? Check out Two Six Technologies Opportunities for all our Company’s current openings!
Ready to make the first move towards growing your career? If so, check out the Two Six Technologies Candidate Journey! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our Two Six Technologies News page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at Contact Two Six Technologies. We are happy to connect and cover the information needed to assist you in reaching your next career milestone.
Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. For more information review the Two Six Technologies Equal Employment Opportunity and Affirmative Action Policy and the EEO Poster.
If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
Additionally, please be advised that this business uses E-Verify in its hiring practices.
By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.
Skills Required
- 5+ years of experience in Customer Success, Account Management, or Technical Account Management in a software or technology environment
- Bachelor's degree in Business, Communications, Computer Science, or a related field, or equivalent practical experience
- Experience managing post-sale client relationships, conducting QBRs or EBRs, and building trust with executive and technical stakeholders
- Experience tracking customer health metrics, using retention playbooks, and managing renewals
- Ability to collaborate with Product, Engineering, and Sales teams as the voice of the customer
- Ability and willingness to travel up to 10% CONUS and OCONUS
- Excellent written and verbal communication skills
- Ability to collaborate across distributed teams and operate independently
- Excellent analytical skills and ability to combine quantitative and qualitative analysis
- Knowledge of information advantage technologies and data, including PAI, data collection and analytics, NLP, AI or machine learning, ad tech, mobile technology, or telecommunications
- Active Secret clearance with eligibility and willingness to obtain and maintain a TS/SCI clearance
- Experience in the information advantage domain and related tradecraft practices
- Experience supporting missions through product licenses rather than services בלבד
- Experience working with government, defense, or federal technology programs
- Direct ownership of renewal quotas or expansion and upsell revenue KPIs
- Familiarity with Customer Success platforms such as Gainsight or ChurnZero and CRM tools such as Salesforce
What We Do
Two Six Technologies provides cybersecurity and advanced technology solutions that support missions critical to U.S. national security. Our expertise includes R&D, innovation, productization and implementation in the technology fields of cyber, data science, mobile, microelectronics and information operations. We offer a family of operationally deployed products including Pulse, IKE™, SIGMA™, 8Wire™ and others. Major customers include DARPA, Department of State, U.S. Cyber Command, Department of Homeland Security and the broader Department of Defense and Intelligence Community. Two Six Technologies is a high-growth business with over 285 employees currently, and a global operational footprint that includes a technical presence in more than 40 countries, coupled with native proficiency in more than 20 languages.
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