Customer Success Manager

Posted 4 Days Ago
Be an Early Applicant
Hyderabad, Telangana, IND
In-Office
1M-2M Annually
Mid level
Artificial Intelligence • HR Tech • Professional Services • Software
The Role
Manage customer success and account relationships for pharmaceutical clients, using pharmacovigilance expertise to communicate product value and support customer needs. The role requires presenting technical concepts clearly, coordinating projects, preparing reports, maintaining strong organization, and delivering a proactive, customer-centric experience.
Summary Generated by Built In

This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 2000000 (ie INR 10 - 20 LPA)

Min Experience: 3+ years
Location: Hyderabad, Telangana, India
JobType: full-time


RequirementsAbout the role

● Bachelor's degree, preferably in a technical or life sciences field.

● 3-5 years of experience in a Customer Success, Account Management, or client-facing role.

● Strong understanding of Pharmacovigilance processes and the pharma industry.

● Excellent communication, presentation, and interpersonal skills.

● Ability to translate technical concepts and product features into clear business value.

● Strong organizational skills and attention to detail.

● Proactive and customer-centric attitude.

● Experience with project management & reporting tools

Must-have skills

Pharmacovigilance, Customer Success

Skills Required

  • Bachelor's degree, preferably in a technical or life sciences field
  • 3-5 years of experience in Customer Success, Account Management, or a client-facing role
  • Strong understanding of pharmacovigilance processes and the pharmaceutical industry
  • Excellent communication, presentation, and interpersonal skills
  • Ability to translate technical concepts and product features into clear business value
  • Strong organizational skills and attention to detail
  • Proactive and customer-centric attitude
  • Experience with project management and reporting tools
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The Company
HQ: Stockholm
Year Founded: 2021

What We Do

Weekday is an AI-powered recruitment platform that helps startups hire top-tier engineering and product talent. By leveraging a massive database of white-collar professionals and advanced outreach tools, the company streamlines the hiring process through automated sourcing, AI-driven resume screening, and white-glove contingency services. Their mission is to modernize recruitment by enabling companies to discover and engage passive candidates efficiently, ensuring high-quality hires for critical roles.

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