The Role
Lead onboarding, adoption, retention, renewals, and expansion for B2B SaaS customers. Manage client relationships, account health, strategic plans, business outcomes, contract discussions, and customer advocacy. Collaborate with Product, Sales, and Operations to resolve issues, communicate customer insights, improve the product, and identify growth opportunities.
Summary Generated by Built In
Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
About Introw
Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.
In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.
As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.
Tasks
* Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
* Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
* Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
* Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
* Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
* Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
* Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
* Develop and execute strategic account plans to maximize adoption, retention, and expansion.
* Share customer insights and feedback to influence product improvements and optimize the customer journey.
* Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
* You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
* You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
* SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
* Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
* Macbook Air and iPhone
* Fully paid phone subscription
* Healthcare benefits plan
* Meal vouchers
* Awesome Introw merchandise
* Team drinks and events
Ready to turn great relationships into long-term growth? Let’s talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
About Introw
Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.
In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.
As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.
Tasks
* Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
* Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
* Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
* Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
* Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
* Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
* Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
* Develop and execute strategic account plans to maximize adoption, retention, and expansion.
* Share customer insights and feedback to influence product improvements and optimize the customer journey.
* Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
* You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
* You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
* SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
* Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
* Macbook Air and iPhone
* Fully paid phone subscription
* Healthcare benefits plan
* Meal vouchers
* Awesome Introw merchandise
* Team drinks and events
Ready to turn great relationships into long-term growth? Let’s talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/
Skills Required
- At least two years of SaaS Customer Success Manager experience
- Experience working with SME and enterprise clients
- Passion for sales and technology
- Entrepreneurial spirit and results-driven approach
- Experience with HubSpot or Salesforce
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The Company
What We Do
Introw is a next-generation Partner Relationship Management (PRM) software platform that helps B2B companies manage and optimize their partner networks. The platform allows businesses to seamlessly launch personalized partner portals integrated with CRM systems like HubSpot and Salesforce, automating deal registration and enhancing partner collaboration. By streamlining partner processes and providing real-time engagement metrics, Introw helps companies build stronger relationships and increase partner-driven revenue.
