Maximize the success of our customers during the entire lifecycle of the Nokia solutions they are consuming and leverage the success of our installed base into a growing and profitable annuity business for Nokia.
Responsibilities
Develop relationships with key customers stakeholders (procurement, operations) and partners to understand their needs, priorities, business challenges and sales cycles.
Define and implement upgrade strategy for installed base in partnership with the Service CM in BG’s and engage the Sales teams to implement the sales of the upgrades
Utilize business, market and customer insights to uncover opportunities for expansions and net new business. Direct any new business (non-CARE/subscription) leads to account managers.
Drive Customer lifetime value by defining the customer journey with Mobile Infrastructure & Network Infrastructure product/solutions teams and Service CM.
Maximize success, satisfaction and engagement of Mobile Infrastructure & Network Infrastructure installed base and leverage it to increase references.
Minimize the % of installed base swapping MI by competition
Maximize participation of installed base to the user groups
Support Market Leaders resolving issues impacting overall customer satisfaction
CARE and Other Renewals Sales
Drive CARE business Commercial discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.
Understand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.
Identify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure. multi-year pipeline that supports the continuous achievement of assigned quota(s) and adheres to key pipeline principles and ngCRM metrics (development, velocity, conversion, quality). Provide accurateorder intake forecast according to guidelines.
SaaS : Collect subscription fees from customers having adopted this new commercial model sold by sales team.
Customer relationship skills, including with senior management (head of operations, senior procurement, head of engineering etc)
Business acumen in pipeline creation, conversion and forecasting
Experience in services / technical support business – selling, delivering and/or managing it
Capable of articulating value of Care services and other subscriptions
Understanding of Nokia Mobile Infrastructure & Network Infrastructure portfolio, in particular in term of value for the installed base
Teamwork and leadership skills – capable to drive efforts of people from different teams for realizing a common objective
Priority management : capable to handle multiple KPIs and priorities in parallel
10+ years experience in telecom sector
Fluent in Japanese and English (both written and spoken).
Skills Required
- Customer relationship management skills, including engagement with senior management
- Business acumen in pipeline creation, conversion, and forecasting
- Experience selling, delivering, or managing services or technical support businesses
- Ability to articulate the value of CARE services and subscriptions
- Understanding of Nokia Mobile Infrastructure and Network Infrastructure portfolios and installed-base value
- Teamwork and leadership skills to coordinate cross-functional efforts
- Priority management skills for handling multiple KPIs and priorities
- 10+ years of experience in the telecom sector
- Fluency in Japanese and English, written and spoken
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
