The Customer Success Manager ensures a proactive, coordinated customer experience from order placement through delivery, forecasting and new product development. The role serves as the operational bridge between customers, Sales and internal functions, improving visibility, responsiveness and long-term customer relationships.
Key Responsibilities
- Order Management & Supply Coordination: Manage customer orders in Priority ERP, monitor order status and delivery schedules, communicate updates and resolve supply issues in coordination with internal teams.
- Customer & Inventory Management: Maintain regular contact with customers, monitor inventory levels and demand, identify gaps and proactively address upcoming requirements.
- Forecast Management: Maintain and update customer forecasts, follow up on demand changes and share relevant information with Sales, Planning and Supply Chain.
- Sales Team Support: Work closely with Sales Managers, providing updates on orders, forecasts, customer needs, risks and opportunities..
- Cross-Functional Coordination: Ensure effective communication and collaboration between Sales, Planning, Supply Chain, Manufacturing, Product Management, R&D and customers.
RequirementsBachelor's degree in a relevant field.
Experience in Customer Service, Sales Operations or Supply Chain.
Strong customer orientation and commercial understanding.
Excellent organizational, prioritization and multitasking skills.
Strong communication skills and ability to work with cross-functional teams.
Advanced Excel skills and experience with ERP systems; Priority experience is a strong advantage.
Very good written and spoken English
Skills Required
- Bachelor's degree in a relevant field
- Experience in customer service, sales operations, or supply chain
- Strong customer orientation and commercial understanding
- Excellent organizational, prioritization, and multitasking skills
- Strong communication skills and ability to work with cross-functional teams
- Advanced Excel skills
- Experience with ERP systems
- Priority ERP experience
- Very good written and spoken English
What We Do
TopGum Industries develops and manufactures functional gummy supplements and Gummiceuticals, combining science, technology, and taste to deliver health-oriented products. Its portfolio includes women’s health, beauty-from-within, gut-health, immune-support, and active-lifestyle gummies. The company emphasizes clean-label, plant-based, non-GMO, allergen-free formulations and operates advanced production facilities serving brand partners and consumers worldwide, with over two decades of formulation expertise and high-capacity manufacturing across two continents.
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