The Role
Manage customer relationships as the primary contact, ensuring successful solution delivery, adoption, satisfaction, and retention. Partner with Product and Sales to advocate for customer needs, onboard and integrate clients, monitor usage, track account metrics, communicate initiatives, and drive upsells. The role requires account management experience, blockchain or compliance knowledge, startup experience, strong relationship-building skills, and adaptability.
Summary Generated by Built In
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Drive upsells within existing customer base.
Fluent in English.
At least 3 years of prior account management experience.
Previous compliance/web3/blockchain experience.
At least 1 prior early-stage startup experience.
Proven ability to upsell with exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality and reacts well under pressure.
High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Skills Required
- Fluent in English
- At least 3 years of prior account management experience
- Previous compliance, Web3, or blockchain experience
- At least one prior early-stage startup experience
- Proven ability to upsell
- Strong relationship and people management capabilities
- Creative problem-solving, results-driven, and self-motivated approach
- Resilient personality and ability to react well under pressure
- High emotional intelligence and strong organizational skills
- Ability to prioritize workload and manage time effectively
- Ability to handle changing requirements and unforeseen problems rapidly and positively
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The Company
What We Do
Founded in 2018, Merkle Science is the next generation predictive cryptocurrency risk and intelligence platform that helps crypto companies, financial institutions, and government entities detect, investigate, and prevent illegal activities involving cryptocurrencies. Merkle Science’s proprietary Behavioral Rule Engine enables our tools to go beyond blacklists so that compliance teams may fulfill their local KYC/AML obligations and industry players may stay keep pace with the industry’s increasingly complex illicit activities. Merkle Science envisions a world powered by crypto and is creating the infrastructure necessary to ensure the safe and healthy growth of the cryptocurrency industry as it becomes a key pillar of the $22 trillion financial services ecosystem. We enable businesses to scale and mature so that a full range of individuals, entities, and services may transact with crypto safely.
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