Customer Success Manager

Posted 3 Hours Ago
Be an Early Applicant
Hiring Remotely in Japan
Remote
Senior level
Artificial Intelligence • Machine Learning • Software • Industrial
The Role
Own customer programs across Asia from initial scoping through pilot, production, and expansion. Serve as the primary customer contact while coordinating Solutions, Research, Product, and Engineering. Align customer goals with milestones, dependencies, technical decisions, and success criteria; manage risks and resolve cross-functional blockers. The role requires fluent Japanese, strong business English, technical fluency in AI/ML and complex software systems, and experience leading enterprise implementations or technical programs.
Summary Generated by Built In
About Us

At Archetype AI, we’re building the world’s first physical AI platform to bring artificial intelligence into the real world. Our foundation model, Newton, understands the physical world through objective sensor data and generates real-time insights into complex physical behaviors, from industrial machinery and systems to wearable devices and smart environments.

Formed by a high-caliber team from Google and backed by one of Silicon Valley’s most renowned venture funds, Archetype AI is in a Series A phase and rapidly advancing its technology for the next big leap. This is a unique opportunity to join an exciting, fast-growing AI team based in the heart of Silicon Valley.

Role Overview

This role owns the delivery of Archetype's customer programs in Asia from initial scope through pilot, production, and expansion. You'll lead the customer engagement and cross-functional execution across Solutions, Research, Product, and Engineering. This includes connecting customer goals to milestones and technical dependencies, managing program risks, and driving decisions and blockers to resolution.

Key Responsibilities

  • Customer programs reach pilot, production, and expansion against clear success criteria.

  • Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.

  • Technical risks, gaps, and unresolved issues are have clear paths forward aligned across the responsible teams.

  • Cross-functional blockers and tradeoffs reach resolution without losing program momentum.

  • Customers across Asia have a trusted, consistent point of contact throughout the relationship.

Qualifications

  • Fluent Japanese and strong business English.

  • 5+ years leading technical programs, customer implementations, or enterprise deployments.

  • Track record of turning ambiguous goals into successful outcomes without a predefined execution path.

  • Experience leading engagements directly with enterprise customers and senior stakeholders.

  • Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Nice to Have

  • Hands-on background in engineering, solutions engineering, or systems integration.

  • Track record delivering AI/ML or data-centric products in real-world environments.

  • Experience with edge computing, sensors, industrial systems, or time-series data.

Skills Required

  • Fluent Japanese
  • Strong business English
  • 5+ years leading technical programs, customer implementations, or enterprise deployments
  • Experience turning ambiguous goals into successful outcomes without a predefined execution path
  • Experience leading engagements directly with enterprise customers and senior stakeholders
  • Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems
  • Hands-on background in engineering, solutions engineering, or systems integration
  • Experience delivering AI/ML or data-centric products in real-world environments
  • Experience with edge computing, sensors, industrial systems, or time-series data
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The Company
41 Employees
Year Founded: 2023

What We Do

Archetype AI is a Physical AI company pioneering a new form of artificial intelligence capable of perceiving, understanding, and reasoning about the physical world, utilizing a multimodal AI foundation model that fuses real-time sensor data with natural language.

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