IT Management Corporation (ITMC) is a technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we've helped organizations modernize their technology environments, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job DescriptionITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role builds trusted customer relationships, drives retention, identifies expansion opportunities, and ensures customers get maximum value from their technology investments.
The ideal candidate combines account management skills with a consultative approach, serving as a strategic partner to school districts, government agencies, and other public sector organizations while collaborating with sales, engineering, operations, and leadership.
Customer Success & Account Management
- Serve as primary point of contact for a portfolio of SLED accounts, building relationships with IT leaders, administrators, procurement teams, and key stakeholders.
- Conduct regular business reviews to understand customer goals, challenges, and upcoming initiatives.
- Monitor customer health, identify risks, and proactively address issues before they affect the relationship.
- Coordinate with internal teams to ensure successful project delivery and support, acting as the voice of the customer.
Account Growth & Strategic Planning
- Identify opportunities to expand existing accounts through additional solutions and services.
- Partner with sales and engineering to build strategic account plans and technology roadmaps.
- Support contract renewals and help customers evaluate new technologies aligned to their objectives.
- Generate customer quotes and proposals, and track opportunities, renewals, and engagement in the CRM.
Cross-Functional Collaboration
- Coordinate with engineering, project management, support, and vendor partners on customer outcomes.
- Assist with vendor registrations and sales support activities as needed.
- Maintain accurate customer records and account documentation.
- Share customer feedback and market insights to help improve service offerings.
- 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
- Experience supporting public sector, government, or education customers preferred.
- Understanding of networking, cloud, cybersecurity, communications, or managed services solutions.
- Strong relationship-building, communication, and presentation skills.
- Experience managing multiple accounts and competing priorities.
- Proficiency with CRM platforms such as HubSpot or Salesforce.
- Strong organizational skills and attention to detail.
Core Competencies
- Customer-first mindset with strong business acumen and consultative problem-solving.
- Ability to build trust and credibility with executive-level stakeholders.
- Self-motivated, organized, and results-oriented; adaptable in a fast-paced environment.
- Collaborative team player with strong follow-through and accountabilit
Why Join ITMC?
- Growing technology company with a strong reputation in the SLED market.
- Work alongside experienced technology, sales, and engineering professionals.
- Competitive compensation and performance-based incentives.
- Opportunities for professional growth and career advancement.
All information is kept confidential per EEO guidelines.
Skills Required
- 3-5 years of experience in Customer Success, Account Management, Account Executive, or Sales within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment
- Experience supporting public sector, government, or education customers
- Understanding of networking, cloud, cybersecurity, communications, or managed services solutions
- Strong relationship-building, communication, and presentation skills
- Experience managing multiple accounts and competing priorities
- Proficiency with CRM platforms such as HubSpot or Salesforce
- Strong organizational skills and attention to detail
What We Do
IT Management Corporation dba ITM.CX is an Inc. 5000 company founded in 2009, providing next-generation IT solutions with a focus on sustainability, network transformation, and business alignment. As a highly qualified and professional voice and data network consulting and service organization, we carefully select our clients to ensure our services align perfectly with their unique needs. Each client benefits from a dedicated Account Engineer who manages or co-manages projects, ensuring continuity and a deep understanding of each account’s business processes, users, and information systems. This personalized approach allows us to anticipate future needs and recommend enhancements that drive long-term success. As a leader in network solutions and cloud telephony services nationwide, IT Management Corporation has earned a reputation for exceptional customer service and deep technological expertise across industries. In today’s fast-paced world, network communication is essential for the productivity and growth of businesses and government institutions alike. For reliable, innovative, and cost-effective IT solutions, organizations turn to IT Management Corporation to stay ahead in a constantly evolving technological landscape.
