The Role
Support onboarding, adoption, retention, and value realization for B2B SaaS clients in Banking and Fintech. Serve as primary post-sales contact, monitor usage and health metrics, identify risks, assist renewals, coordinate with Sales/Product/Engineering, prepare reports and maintain CRM/CS data, and help customers navigate regulated environments.
Summary Generated by Built In
Job Title
Junior Customer Success Manager – B2B SaaS (Banking & Fintech)
Location
UAE (Dubai / Abu Dhabi) – Hybrid / Onsite
Experience
1–3 years in Customer Success, Account Management, or B2B Client-Facing roles
(Banking / Fintech / SaaS experience preferred)
Role Overview
We are seeking a proactive and customer-focused Junior Customer Success Manager to
support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the
UAE market.
This role focuses on customer onboarding, adoption, retention, and value realization,
working closely with Sales, Product, and Support teams to ensure customers achieve
measurable outcomes from our solutions.
Key Responsibilities
🤝 Customer Onboarding & Adoption
● Support onboarding of new B2B customers, ensuring smooth implementation and early
value realization.
● Act as a primary point of contact for assigned accounts during post-sales lifecycle.
● Assist customers in understanding product features, workflows, and best practices.
● Track onboarding milestones and ensure timely go-lives.
📈 Customer Success & Retention
● Monitor customer usage, health scores, and engagement metrics.
● Proactively identify risks, adoption gaps, and opportunities to improve customer
satisfaction.
● Support renewal processes by ensuring consistent value delivery and relationship
management.
● Handle customer queries, escalations, and coordination with internal support teams.
🔄 Cross-Functional Collaboration
● Work closely with Sales to ensure smooth handover from sales to post-sales.
● Collaborate with Product and Engineering teams to relay customer feedback and
feature requests.
● Assist in preparing customer success reports, QBRs, and performance dashboards.
● Maintain accurate account information in CRM and CS tools.
🏦 Industry-Specific Engagement (Banking & Fintech)
● Understand client requirements related to compliance, security, data privacy, and
regulatory standards.
● Support customers in navigating implementation within regulated environments.
● Assist in explaining technical workflows to non-technical stakeholders.
Required Qualifications
● 1–3 years of experience in Customer Success, Account Management, or Client
Services.
● Exposure to B2B SaaS products, preferably in Fintech or Banking.
● Strong communication skills (verbal & written); ability to work with diverse stakeholders.
● Basic understanding of SaaS concepts: onboarding, adoption, churn, renewals.
● Comfortable working with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk,
etc.).
● Ability to work in a fast-paced, multicultural UAE business environment.
Nice to Have
● Experience working with UAE / GCC clients.
● Familiarity with banking workflows, payments, KYC, AML, compliance, or fintech
platforms.
● Understanding of APIs, integrations, or technical onboarding processes.
● Experience supporting enterprise or mid-market B2B customers.
● Arabic language skills (not mandatory, but a plus).
What We Offer
● Performance-based incentives
● Exposure to Banking & Fintech clients
● Learning and career growth into Senior CSM / Account Manager roles
● Work in a fast-growing SaaS and Fintech ecosystem
Skills Required
- 1-3 years of experience in Customer Success, Account Management, or Client Services
- Exposure to B2B SaaS products
- Comfortable working with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk)
- Strong verbal and written communication skills with diverse stakeholders
- Basic understanding of SaaS concepts: onboarding, adoption, churn, renewals
- Ability to work in a fast-paced, multicultural UAE business environment
- Fintech or Banking experience
- Experience working with UAE / GCC clients
- Familiarity with banking workflows, payments, KYC, AML, compliance, or fintech platforms
- Understanding of APIs, integrations, or technical onboarding processes
- Experience supporting enterprise or mid-market B2B customers
- Arabic language skills
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The Company
What We Do
Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses - using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets. Signzy is enabling 10 million+ end customer and business onboardings every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a strong global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and it has a strong presence in Mumbai, New York, and Dubai.
