Customer Success Manager

The Embedded Customer Success Manager is the dedicated point of contact for assigned key customer accounts, owning day-to-day account management and ensuring effective operational delivery. The role works closely with the customer and internal ADI teams to align stakeholders, deliver successful project outcomes resolve issues quickly,

JOB DUTIES:

• Own day-to-day account management to ensure smooth operations.

• Partner with the customer to define ADI product solutions for end users across new and existing projects.

• Act as the single point of contact, coordinating communication between the customer and ADI internal teams.

• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.

• Support ongoing project execution and ensure continuity across workstreams.

• Manage escalations, ensuring clear ownership, communication, and follow-through.

• Align stakeholders (customer and ADI) on project proposals.Identify project add-ons to drive incremental value and revenue.

• Coordinate with ADI teams to ensure on-time delivery; communicate proactively on delays and mitigations.

• Co-own supply forecasting with the Inventory team, incorporating customer demand signals.

• Facilitate RMA and return intake.Assess warranty claims and make decisions in line with ADI policies.

• Partner with assembly partners (MVB) to address known issues and recurring defects.

YOU MUST HAVE:

• Project Management and Facilitation
• Technical Knowledge (and willingness to learn)
• Commercial Acumen

WE VALUE:

• Resilience and Professional Judgment
• Process Analysis and Continuous Improvement
• Ability to Manage Multiple Workstreams

WHAT'S IN IT FOR YOU:

• Competitive salary package with commission
• Opportunity to work for a global business
• Excellent career progression opportunities
• Company car
• 25 vacations days, 6 ADV days
• Pension plan

• Fisc free benefits

  
  

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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.