Customer Success Manager (West Coast)

Responsibilities:

• Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
• Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
• Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
• Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
• Schedule customer feedback sessions and identify areas for product improvement
• Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Qualifications:

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company 
• Business savvy with an ability to translate business needs into data and product requirements
• Excellent verbal and written communication skills
• Extremely strong presentation capabilities
• Self motivated and comfortable in an ever changing agile environment
• Basic understanding of API’s/Web Services and how they function
• Intermediate knowledge of complex technology user workflows 
• Knowledge and basic triage ability of HTTP Error Messages
• Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital