Customer Success Manager (West Coast)

| United States +80 more | Remote
Employer Provided Salary: 100,000-140,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About LogRocket


Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.


Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

About You:

  • 4+ years experience in a Customer Success role with a B2B SaaS company
  • Experience owning retention, churn rate, and upsells
  • Ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Strong organizational skills and detail-oriented skills needed
  • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
  • Demonstrated ability to communicate both technical and business concepts
  • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
  • Proven track record of managing successful cross-functional programs that drive customer success
  • Ability to work cross-departmentally with internal teams such as sales, product, and support
  • Love for start-ups is a must! 
  • Located on the West Coast

Benefits & Perks

  • Extensive health, dental, and vision benefits
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Three months of fully-paid parental leave to any employee welcoming a child into their home
  • 401k and commuter benefits
  • Generous stock options - we all get to own a piece of what we’re building
  • Regular team outings and activities
  • Flexible working hours and location
  • Monthly employee gifts
  • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.


LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
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Other US Location
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • Objective-CLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • ElasticsearchDatabases
    • BigTableDatabases
    • ClickHouseDatabases
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaAnalytics
    • IllustratorDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • QuipCollaboration
    • AirtableCollaboration

An Insider's view of LogRocket

What are some things you learned at the company?

Working at LogRocket has provided me with a genuinely unique startup experience. Being part of a team that's building a fast-growing product in a snowballing space has taught me to be adaptable, resilient, and make the most out of the resources around me. I've also learned what it takes to build something from the ground up. It's like a mini MBA!

Alejandro

Commercial Account Executive

What is your vision for the company?

LogRocket's mission has always been to make every experience on the web as perfect as possible. We feel that the COVID-19 pandemic has accelerated the wave of digital transformation and we’re excited to continuing building best-in-class tools for our customers so they can build the best experience for their users.

Matt

CEO/CoFounder

How has your career grown since starting at the company?

In my time at LogRocket, I have grown more than I would have ever expected, both personally and professionally. Working with this group of kind, intelligent, and compassionate individuals is something I look forward to every day. LogRocket has fostered a community where anyone can explore, learn, grow and succeed.

Alek

SDR Manager

What are LogRocket Perks + Benefits

LogRocket Benefits Overview

Our team is a diverse group who bring an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT and Columbia. We enjoy lunch together every day in our airy downtown Boston office, learning more about each other at our Show and Tells, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship -- our engineering blog posts (https://blog.logrocket.com/) give you a taste of that -- and we welcome talented people from all backgrounds. Many of us have important spaces in our lives -- whether it be family, social organizations, schools, or former companies -- and we're doing all we can to make LogRocket another one.

Culture
Volunteer in local community
Frequent opportunities for employees to take time from work to volunteer at local organizations
Partners with nonprofits
Monthly donations to local and national nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Quarterly DE&I meetings to discuss hiring and organizational practices
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend

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