Customer Success Manager - Vice President - AI4Tech Learning and Enablement Lead

Job Description
Join AI4Tech to elevate your career by leading Generative AI adoption and proficiency for engineers
Job Summary:
As a Customer Success Manager - VP - AI4Tech Learning and Enablement Lead within AI4Tech, you will be instrumental in advancing the engineer's journey by imparting Generative AI skills and best practices to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration, feedback sessions, and deep product knowledge to cultivate a culture of continuous learning and proficiency. You will build and sustain strong relationships with our engineers, gaining insight into their unique needs and goals, and ensuring they achieve success with our Generative AI solutions. Your primary focus will be on promoting product adoption, enhancing proficiency, and empowering engineers to effectively utilize AI technologies, thereby maximizing their potential and contributing to the organization's innovation and growth.
Job Responsibilities:

• Enhance Learning and Proficiency: Design training programs to elevate engineers' skills in Generative AI.
• Drive Adoption and Productivity: Develop strategies to promote Generative AI solutions.
• Cultivate Continuous Learning: Provide ongoing educational opportunities and resources.
• Proactive Collaboration: Facilitate collaboration between engineers and cross-functional teams.
• Feedback and Improvement: Conduct regular feedback sessions to refine training content.
• Relationship Building: Establish strong relationships with engineers to tailor support.
• Product Knowledge Expertise: Provide expert guidance and mentorship in Generative AI.
• Empowerment and Enablement: Provide tools and resources for effective AI technology use.

Required Qualifications, Capabilities, and Skills:

• Technology Expertise: 8+ years of experience in customer success and technology.
• Dev Assist Proficiency: Understanding of Dev Assist tools and practices.
• Generative AI Knowledge: Ability to drive product adoption in Generative AI.
• Communication Skills: Excellent communication and interpersonal skills.
• Technical Acumen: Ability to learn and teach new technologies quickly.
• Agile and DevOps Experience: Familiarity with PDLC, Agile, and DevOps practices.
• Mapping Skills: Proficiency in journey and process mapping.
• Leadership and Planning: Strong leadership and project planning skills.

Preferred Qualifications, Capabilities, and Skills:

• Generative AI Specialization: Specialized knowledge in Generative AI technologies.
• Cross-Functional Collaboration: Ability to work collaboratively across departments.
• Customer-Centric Approach: Focus on understanding and addressing customer needs.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.