About Sportable
Sportable Technologies is revolutionizing the way performance data is captured and used in elite sport. Our cutting-edge tracking and data technology provides real-time insights through smart ball systems, wearable sensors, and advanced analytics. From practice to game day, Sportable empowers teams, leagues, and broadcasters to unlock the full potential of Football performance data.
Role Overview
We are seeking a Customer Success Manager (CSM) with a deep understanding of Football to manage and grow relationships with our U.S.-based football clients such as the LSU Tigers, the UFL, & CFL. This role is ideal for someone who knows the language of coaches, analysts, and performance staff and is passionate about helping them extract value from technology to improve performance, strategy, and athlete development.
You’ll own the post-sale relationship—guiding onboarding, ensuring strong product adoption, solving problems, and serving as a strategic partner to football teams across the NCAA, NFL, and other elite environments.
Key Responsibilities
Customer Onboarding & Demonstrations
Lead smooth onboarding & demonstrations for new football clients—installing tech, training staff, and ensuring full operational readiness.
Customize rollout plans to meet the specific needs of each program.
Relationship Management
Serve as the primary point of contact for Football accounts.
Build deep, trusted relationships with coaching staff, analysts, sports scientists, and operations teams.
Conduct regular check-ins, reviews, and planning sessions.
Product Adoption & Performance
Monitor usage and engagement to proactively drive adoption.
Offer hands-on support and strategic advice to help teams integrate Sportable into practice workflows, film breakdown, and performance analysis.
Share best practices and continuously improve client outcomes.
Support & Troubleshooting
Address technical or operational issues quickly and effectively—coordinating with internal Support and Engineering teams.
Be present at key moments (e.g., training camps, scrimmages, or game days) to ensure smooth usage and gather on-the-ground feedback.
Feedback & Innovation
Act as the voice of the customer—gather insights, identify pain points, and help shape product development tailored to football workflows.
Retention & Expansion
Drive customer retention through value delivery and long-term relationship building.
Identify upsell opportunities and support commercial efforts in expanding accounts.
Requirements
3–5+ years experience in a Customer Success, Account Management, or Performance role—ideally in Football or sports technology
Deep knowledge of the structure, workflow, and data needs of Football (collegiate, professional, or elite high school)
Technically savvy—comfortable with hardware, software, and performance data platforms
Excellent interpersonal and communication skills; strong customer empathy
Ability to travel to client sites, training camps, or game days (~25%)
Bachelor’s degree or equivalent experience
Preferred Qualifications
Experience working directly with football programs (NCAA, NFL, CFL, UFL, etc.)
Familiarity with football-specific analysis & athlete monitoring platforms (e.g., Hudl, XOS, Catapult, Stats Sports, Kinexon, Zebra)
A background in coaching, performance analysis, or football operations is highly valued
Experience in a fast-paced startup or sports tech environment
Why Join Sportable
Be part of shaping the future of performance data in Football
Collaborate with elite teams and innovative thinkers in sports technology
Remote-first culture with flexibility and autonomy
Opportunity to grow alongside a global sports tech leader
Passionate, mission-driven team that values impact and innovation
Diversity statement
Sportable is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Sportable is a data and analytics company that leverages proprietary data collection hardware to deliver unique insights to the team sports ecosystem. Our portable ‘solution in a suitcase’ democratises high-speed, high-fidelity insights from ball and players tracking at all levels of the team sports pyramid, which in turn drives deeper fan engagement, gamifies player performance, and revolutionizes game dynamics – all while creating new revenue streams for teams, leagues, and their commercial partners. Sportable has extensive operations across five major sports; football, American football, AFL, rugby union and rugby league. Driving this success has been Sportable’s ability to leverage cost effective and flexible hardware and accurate ball tracking to provide sports leagues with a turnkey solution that solves critical challenges in officiating, fan engagement and performance verticals. Today, the business is partnered with eight global ball manufacturers. Currently our global footprint consists of operations and offices in the UK, North America, Australia and South Africa.
