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East Coast, USA

Customer Success Manager - US East

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Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.

• Customers simplify operations, improve data security, and unlock data’s value. Customers include:

Roche – Saved $50M by securely operationalizing data products and saving inventory.

Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.

Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency.

JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.

• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.

• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.

• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.


The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do.

At Immuta, we are committed to delivering cutting-edge data security and governance solutions to our clients. Our Customer Success team is integral to ensuring our customers not only protect their data but achieve long-term success in their data security and governance efforts. We are currently seeking a talented and experienced Customer Success Manager (CSM), specialized in data security and governance, to excel in onboarding, customer health management, value management, renewal management, and perform general CSM duties.


Guide customer onboarding

*Agree on customer outcomes and deliverables to meet those outcomes at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey

*Develop customized onboarding plans, including product training, security best practices, and compliance guidance.

*Lead and proactively manage the onboarding process, implementing their first use cases into production

Manage implementation of use cases

*Define use case scope, objectives, and deliverables.

*Develop a project plan with timelines and resource allocation.

*Identify risks and develop a risk management plan.

*Responsible for assembling and managing project teams, assigning roles and responsibilities and fostering effective communication within the team.

Own the end to end customer lifecycle

*Develop and maintain strong, long-term relationships with customers as their trusted data security and governance advisor.

*Gain a deep understanding of each client's data security and governance requirements and compliance standards.

*Understand how Immuta can help them achieve these goals. 

*Collaborate with the Product and Engineering teams to relay customer feedback and enhance data security and governance solutions.

*Partner with Marketing to identify referenceable customers and to develop use cases.

*Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

*Create and maintain a customer success plan, tracking success initiatives

Meet targets for net renewal and customer expansion

*Execute the documented renewal management process.

*Accurately forecast renewals and track their progress.

*Identify and resolve potential renewal challenges to ensure a high renewal rate.

*Collaborate with Sales and Finance teams to facilitate a smooth renewal process.

*Identify opportunities for expansion and growth within the assigned customer base.

Maintain and monitor key health and value KPIs

*Maintain customer scorecard, health and use case information in the designated CS platform 

*Monitor and analyze customer usage of data security and governance products, alerting them to any potential vulnerabilities.

*Proactively track and report key account metrics to measure security success and identify areas for improvement.

*Collaborate with customers to address concerns and ensure ongoing data security and governance success.


  • 8 - 10 years of proven experience as a Customer Success Manager in the data security and governance sector, ideally with a technology consulting background and experience
  • Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
  • Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
  • Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
  • Excellent communication and relationship-building skills, with the ability to interact effectively at all levels within an organization.
  • Strong project management skills and the ability to manage multiple tasks with attention to detail.
  • Exceptional verbal and written communication skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, reliability, and maturity.
  • Critical thinking, problem-solving skills, and a strong focus on continuous improvement.
  • Proficiency in data security and governance tools, Microsoft Office Suite, and relevant software applications.


At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)

- 100% employer paid mental wellness platform for you and your dependents

- Stock Options

- Wellness perks (100% employer paid Whoop fitness band and subscription)

- Paid parental leave (Both Maternity and Paternity)

- Unlimited Paid time off (U.S. based positions)

- Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Immuta Perks + Benefits

Immuta Benefits Overview

At Immuta, we truly care about the holistic health of our employees. To ensure that all employees put their health and well-being first, we cover 100% of all health plan premiums, as well as offer unlimited paid time off. We also offer a 100% employer paid mental wellness platform for coaching and therapy, paid parental leave, and comprehensive learning and development resources. We know that we can't be successful without our employees, and our employees can only be and do their best if they are happy, well-rested, and healthy!

Volunteer in local community
We have volunteered with Cradles to Crayons and Besa, as well as hosted a Diaper Drive, a beach clean-up day in South Boston, and held an auction for Black Girls Who Code.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
Employee awards
Flexible work schedule
Immuta offers a flexible schedule outside of core team hours.
Remote work program
Our hybrid work policy affords employees the opportunity to work from anywhere, with the ability to use our offices to meet and collaborate together.
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Immuta holds an annual unconscious bias training for all of our employees.
Diversity employee resource groups
All employees who identify as female are included in the Women of Immuta Network (WIN). We also have a dedicated space for employees who identify as queer and queer allies to build community.
Hiring practices that promote diversity
Immuta ensures that all employees who will be responsible for hiring go through a thorough training and certification process around hiring best practices and the importance of DEI.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Our FSA is a pre-tax benefit that allows our employees to pay for eligible dental and vision care expenses with contributions of up to $2,850 annually. We also offer a Dependent Care FSA.
Disability insurance
Dental insurance
Immuta covers 100% of dental insurance premiums.
Vision insurance
Immuta covers 100% of vision insurance premiums.
Health insurance
Immuta's health insurance plan is through BCBS, and we cover 100% of our employee's (and their dependents) premium costs. We also assist with deductible costs through an employer-funded HRA.
Life insurance
Immuta provides all of its employees Basic Life Insurance and AD&D coverage. Employees can also elect to participate in additional coverage programs such as supplemental policies.
Pet insurance
Immuta offers a group discount on pet insurance through through Nationwide.
Wellness programs
We cover 100% of the cost for a Whoop fitness band and associated fitness program! We also host quarterly Whoop wellness challenges.
Team workouts
Our College Park location has regularly hosted 5k events for the office.
Mental health benefits
Immuta covers 100% of the cost for a Modern Health mental wellness and coaching platform, plus we ensure that our medical plan includes mental health therapy services.
Abortion travel benefits
Financial & Retirement
Managed by Fidelity, both Traditional and Roth 401(k) options are available for our employees.
Company equity
We succeed together, so all employees receive equity as part of the total compensation package.
Performance bonus
Child Care & Parental Leave
Generous parental leave
Immuta offers up to 12 weeks of fully paid parental leave for both primary and secondary caregivers!
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Immuta offers a flexible, unlimited Paid Time Off policy.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
We typically hold a week-long company-wide "shut down" during the December holiday season!
Office Perks
Commuter benefits
For employees who commute to one of our office locations, we provide a monthly stipend towards the cost of transportation, including public transportation and parking fees.
Company-sponsored outings
Fun activities like team outings to the Red Sox or off-site Cinco de Mayo celebrations are regular and very popular occurrences!
Free snacks and drinks
Need a snack or have the munchies? Assorted healthy (and some non-healthy!) snacks are stocked in every office kitchen.
Some meals provided
All employees, both in the office and remotely located, get lunch on the company one day each week.
Company-sponsored happy hours
Thirsty Thursdays are a recurring event at Immuta! Check out Immuta Brewing located in our Columbus office!
Professional Development
Job training & conferences
Each Immuta employee receives a professional development stipend to be used towards the cost of trainings, certifications, courses, and/or conferences.
Lunch and learns
Some of our recent "Meet and Eats" have included topics around: career development, best practices for technical documentation writing, building your personal brand, data quality, and more!
Promote from within
Mentorship program
Our mentorship program launches every quarter. This program is designed to pair a mentor and mentee to help focus on goals, aspirations, ask technical questions, and build new relationships!
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

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