Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.
Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients. Supported by YCombinator, 500 Startups, and leading angel investors, Talkable is a profitable and growing company.
Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are looking for a Customer Success Manager who can effectively communicate our product's capabilities and assist customers in developing their referral program strategies.
If you're enthusiastic about this role, we encourage you to apply!
Role Overview:
We are looking for a Customer Success Manager to serve as the primary contact for our clients, helping them maximize the benefits of our products and develop effective referral program strategies.
Key Responsibilities:
- Act as a strategic thought leader for client referral programs.
- Communicate product capabilities and limitations effectively.
- Assist clients in developing and optimizing their referral strategies to achieve their goals.
- Manage and grow a portfolio of clients, focusing on revenue enhancement and customer retention while providing an exceptional customer experience.
- Lead customer lifecycle post-launch, including strategic planning, monthly check-ins, and negotiation of renewals and upsells.
- Consult with customers to define success metrics and KPIs, collaborating closely with Sales for revenue opportunities.
- Evangelize product features, contribute to product improvement feedback loops, and create customer engagement collateral.
- Customer Health Checks: Conduct periodic customer health-checks and proactively escalate at-risk customers to ensure internal visibility.
Qualifications:
- Experience in Customer Success, Account Management, Marketing, or a related field, with a proven track record of high performance.
- Exceptional communication, critical thinking, problem-solving, and organizational skills.
- A strong customer focus with the ability to bridge technical solutions to non-technical clients.
- Preferred: Experience in a SaaS environment, familiarity with Salesforce, Hubspot, or Churnzero, and a background in marketing channel or conversion rate optimization.
- A strong understanding of statistics and experience with Excel.
- Agency experience or understanding of campaign-based approaches highly desirable.
What We Offer:
- Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
- Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
- Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
- Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
- Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company's goals, revenue, and progress.
- Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, 401(K) plans, and comprehensive medical/dental/vision benefits.
- Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.
Ready to lead and inspire? We want you on our team!
What We Do
Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity.
For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence.
Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations.
Talkable is best suited for brands with $4M+ in annual revenue.
Our enterprise clients on average see a 52X ROI from their referral programs.
Talkable’s Marketing Solutions are used to:
-Identify, target, and reward your most valuable customers through in-depth data analysis.
-Acquire and retain your highest-value clients at a low cost
-Drive more sales and increase revenue
Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels.
Talkable is trusted by 250 brands such as L’Occitane, FitJoy, American Eagle, and TOMS– bringing over $576M in referral sales for its customers.
