A goal-oriented CRM is needed for Base management in accordance with the account specific strategy.
In this role, responsibilities will include influencing Retention and working with Centralized CC desk/ Sales/CSG/SA & other internal teams to ensure that the Overall Churn targets are achieved.
Key Role DeliverablesThe person will be responsible to create and maintain relationship leading to reduction in Churn and coordinates on Special projects with the Centralized Desk to enhance revenue and customer satisfaction.
- Responsible for Reactive base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- Renew the data circuits upon expiry of term with the help of Centralized desk
- Drive up-selling of products/services along with the Centralized Desk
- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
- Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
Right Person (Qualification & Experience)
- A master’s degree in business, marketing, communication, finance, or a related field.
- A minimum of 7 years' experience in Client facing.
- Understanding of wireline telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Excellent organization and communication skills along with time-management skills
- Leadership, problem-solving, and networking skills.
- Good Oral and Written presentation skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation & execution abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.
About Us
Skills Required
- Master's degree in business, marketing, communication, finance, or a related field
- At least 7 years of client-facing experience
- Understanding of wireline telecom solutions and the IT or telecommunications industry
- Experience working in a high-tech environment
- Excellent organization, communication, presentation, and time-management skills
- Leadership, problem-solving, networking, negotiation, and execution abilities
- Strong cross-functional collaboration skills with commercial, service assurance, collections, and technology teams
- Innovative, flexible, proactive, and self-motivated approach with strong ownership
- Knowledge of, or ability to learn, CRM, SFDC, Empower, and other key business tools
What We Do
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
