Customer Success Manager (North Central Region) - GM Envolve

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance of the assigned territory.
The selected candidate will assume territorial responsibility of the North Central Region and must reside in Michigan.
The Role:
GM Envolve is actively seeking passionate and proactive Customer Success Managers (CSMs) to support the post-sales journey for our fleet and commercial clients. As a CSM, you will serve as the primary advocate for customers, ensuring their experience with GM Envolve solutions is seamless, productive, and consistently exceeds expectations. You will work closely with Account Executives (AEs), GM Envolve Solutions Center team, and internal stakeholders to deliver outstanding support, facilitate onboarding, and manage accounts effectively.
Key Responsibilities:
Delivery & Onboarding

• Proactively communicate order status, delays, and delivery activities to customers.
• Facilitate the development of service and maintenance plans in collaboration with customers and GM service teams.
• Manage order changes and coordinate necessary system updates with the GM Envolve Solutions Center.
• Ensure customers are well-prepared for vehicle delivery to facilitate a smooth transition.
• Oversee EV charger installation projects when applicable, coordinating with partners and tracking milestones.
• Provide digital onboarding resources and conduct post-sale welcome calls for newly onboarded clients.
• Lead onboarding sessions tailored for fleet managers and drivers.

Account Management & Advocacy

• Analyze telematics and usage data in Customer Health Reports.
• Identify expansion and upsell opportunities and forward qualified leads to Account Executives.
• Monitor vehicle health alerts and escalate issues to minimize downtime.
• Serve as the customer's advocate during support escalations, managing resolution and communication throughout the process.
• Share industry best practices and contribute to the internal knowledge base.

Relationship Building & Strategic Support

• Build and deepen customer relationships to understand business goals and maximize return on investment (ROI).
• Drive adoption of GM Envolve solutions by educating customers on new features and business value.

Minimum Qualifications:

• Bachelor's degree in business or related field required
• 4+ years in customer-facing roles, ideally within software, charging solutions, or fleet management.
• Exceptional communication and relationship management skills.
• Strong project management and problem-solving abilities.
• Proficiency in Salesforce, telematics platforms, and digital training tools.
• Ability to analyze customer data and derive actionable insights.
• Experience onboarding, training, and supporting automotive fleet customers is highly desirable.
• Experience working with fleet customers in an account management role is highly desirable.
• Ability to Travel with in the Assigned the Assigned Region.

Why GM Envolve?
As a Customer Success Manager, you will be a vital partner to both customers and internal teams. Your efforts will help GM Envolve deliver on its commitment to proactive, responsive, and flexible support. You will guide customers through delivery, onboarding, and ongoing management, driving business growth, customer loyalty, and operational excellence.
#LI-ST1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The selected candidate will be required to travel on a regular basis (25-50%) for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
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