Yalo
Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...
Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.
We know that traditional SAAS companies focus on first world problems... we don't! Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.
Come Join us in our mission of improving billions of lives through the power of conversational commerce!
Your mission?
As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and retention. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses. Also, it is important to be aware of the value they are receiving by helping them to build reports and create dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving.
What are the responsibilities for this role? 🧠
- Understand and document the value levers of the customers in your book
- Update customer value maps.
- Update customer health dashboards according to the established cadence.
- Work with data teams on their own to build reports that help customers see the value of our products.
- Work with delivery to make sure that the roadmap is on track as well as work closely with the customer to see if the roadmap needs improvement.
- Work closely with the customer and product marketing to make sure that our customers are using our products correctly.
- Develop and execute growth strategies to make sure our workflows are generating impact.
Job Requirements?💻
- +5 years of working experience in a CPG company
- Self-starter and demonstrate strong skills to influence others.
- Fast learner and innovative personality.
- High fluency in English is a must (both written and oral).
- Excellent in business communication and ability to express ideas precisely.
- Experience with tech company productivity suite (Google Suite, Slack, JIRA).
- Details-oriented and highly systematic.
- Demonstrate strong analytical and organizational skills.
- Act rapidly and have an entrepreneurial mindset.
- Demonstrate data-driven skills to understand and work with databases
What do we offer? 🥰
- Unlimited PTO policy
- Competitive rewards on the market range
- Hybryd - 2/3 days at the office or with customers
- Work-Personal Life Integration
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen,
We strive for excellence.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
