Position Overview
Your top priority is making sure our largest and most complex customers achieve the outcomes they came to us for, and helping shape how Bobyard does customer success as we scale.
To do that, you will:
Own a book of strategic accounts end to end, from defining success criteria and leading onboarding through renewal and expansion
Build executive-level relationships and drive measurable ROI that turns customers into long-term partners
Own retention and expansion targets, identifying and closing upsell opportunities alongside sales
Be the voice of the customer internally: synthesize feedback into clear priorities for product and engineering, and lead beta programs and launch validation
Design and scale CS playbooks, health scoring, onboarding frameworks, and support workflows the rest of the team will run on
Source and drive testimonials, case studies, and references from your accounts
Mentor newer CSMs and help set the bar for the function
Desired Attributes
5+ years in customer success, account management, or implementation at a B2B SaaS company, ideally with technical or vertical software
Proven track record owning renewals and expansion revenue
Kind, humble, relentless, focused
Technically fluent, able to teach a technical product and troubleshoot alongside customers
Quick to learn product and industry context; construction, AEC, or estimating experience is a strong plus
Confident presenting to customer executives and internal leadership (business cases, QBRs, renewal strategy)
Has built CS processes from scratch before and knows what breaks at scale
Strategic and creative, able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
A note on pace
We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.
Benefits
Competitive salary plus equity options
Health, dental, and vision coverage
Catered lunch in the office
$70 a month toward your commute
Team happy hours and events
Build a category-defining company with a small, driven team
Comp Philosophy
Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.
Skills Required
- Experience in customer success or similar role
- Strong presentation skills
- Tech-savvy with excellent communication skills
- Experience with CRM and automation tools
Bobyard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bobyard and has not been reviewed or approved by Bobyard.
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Healthcare Strength — Benefits are described to include health, dental, and vision insurance, indicating a solid core medical offering.
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Retirement Support — A 401(k) is advertised, suggesting foundational retirement benefits are in place.
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Career-Linked Recognition & Rewards — Bonuses are tied directly to exceptional performance across roles, signaling rewards linked to impact.
Bobyard Insights
What We Do
Construction is one of the largest industries in the world, but it is also one of the least technologically innovative spaces. Conducting fast and accurate cost estimates is a massive pain point. Bobyard automates the construction takeoff process with CV and NLP models to make cost estimates 10x faster while eliminating mistakes.
