Customer Success Manager (m/f/d)

Posted Yesterday
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Mendrisio, Ticino, CHE
Hybrid
Entry level
Aerospace • Defense • Industrial • Manufacturing
The Role
Serve as the primary contact for assigned customers, managing orders from quotation through after-sales using SAP and ticketing tools. Maintain transparent communication and accurate documentation, track financial and delivery KPIs, identify disruptions, coordinate solutions with internal teams, and oversee customer success initiatives. The role requires strong customer service or account management experience, organizational skills, resilience, and fluency in English and Italian.
Summary Generated by Built In
Company Description

Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems. 

Job Description

  • Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
  • Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
  • Keep your customers transparently updated with accurate documentation and communication.
  • Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
  • Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
  • Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Qualifications

  • Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
  • Hands-on knowledge of SAP, CRM and ticketing platforms.
  • Clear communicator, structured mindset and high resilience under pressure.
  • Strong organizational skills and the ability to prioritize in fast-paced environments.
  • Fluent in English and Italian (written and spoken), German is a plus.

Additional Information

  • Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
  • A fast-moving environment where momentum is not lost in approval loops.
  • Collaborate with colleagues and customers across countries, industries, and perspectives.
  • A workplace shaped by technology, curiosity, and continuous improvement.
  • Challenges with scale, depth, and enough complexity to keep you learning.

Skills Required

  • Professional experience in customer service, account management, or order operations
  • Experience in a technical or industrial setting
  • Hands-on knowledge of SAP, CRM, and ticketing platforms
  • Strong communication, organizational, prioritization, and problem-solving skills
  • Ability to work effectively under pressure in fast-paced environments
  • Fluent written and spoken English and Italian
  • German language skills

Variosystems AG Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Variosystems AG and has not been reviewed or approved by Variosystems AG.

  • Leave & Time Off Breadth — Flexible hours or student-friendly scheduling is highlighted in certain departments, and some locations offer accommodating schedules and internship opportunities.
  • Retirement Support — 401(k) retirement plans are included for U.S.-based roles, indicating baseline retirement support is available.
  • Healthcare Strength — Health insurance is part of the standard benefits package, suggesting core medical coverage is provided.

Variosystems AG Insights

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The Company
HQ: Steinach
2,800 Employees
Year Founded: 1993

What We Do

Variosystems AG is a global electronics service partner headquartered in Switzerland, specializing in the development, industrialization, production, and life-cycle management of high-quality electronics solutions. As a full-service provider, it supports innovators in demanding sectors including aerospace, defense, medical technology, industrial applications, and mobility, ensuring resilient supply chains through a globally integrated network of production sites across Europe, North America, and Asia.

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