About Whippy
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. We work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
As Whippy adoption grows, long term customer success, retention, and expansion are our highest priorities. This role sits at the center of that mission.
This role is remote, open to LATAM based candidates, and requires full English fluency while supporting U.S. customers on Eastern Standard Time.
Role Overview
Whippy is seeking a Customer Success Manager who owns post sale customer outcomes end to end. This is not a traditional relationship only CS role.
You will act as the primary owner for your accounts, responsible for onboarding, solution design, AI agent configuration, workflow optimization, and long term expansion. You will work directly with customers to translate business requirements into scalable system designs and ensure Whippy is deeply embedded into their core workflows.
This role blends customer success, solution design, and light technical architecture. You will be expected to reason through ambiguity, recommend the right approach, and take ownership of real business outcomes.
🌎 Where You'll Work
This position is open to Remote, LATAM Residents. Bonus points if you can be hybrid at our office in Buenos Aires, Argentina (WeWork Vicente Lopez).
Full English fluency required
U.S. customer coverage on EST hours
⚡ What You’ll Do
Become a Whippy Expert
Master the Whippy platform, including AI agents, automations, integrations, and analytics.
Serve as a trusted advisor guiding customers on ROI and workflow optimization.
Own Customer Relationships
Own post-sale customer outcomes across onboarding, adoption, and growth.
Act as the primary point of contact and trusted advisor for your accounts.
Design and Deploy AI Solutions
Configure and deploy AI agents across voice, chat, and messaging.
Translate business requirements into scalable system and workflow designs.
Guide customers through ATS and CRM integrations as needed.
Drive Adoption & ROI
Ensure strong adoption of initial deployments and expand usage over time.
Identify opportunities to embed Whippy deeper into core workflows.
Run QBRs / Check-In Meetings
Lead account reviews, optimization discussions, and roadmap alignment.
Identify risks early and drive mitigation to prevent churn.
Identify Growth Opportunities
Surface opportunities for expansion through demonstrated customer success.
Collaborate with leadership on retention and expansion strategy.
Experience owning post-sale customer relationships in SaaS.
Strong systems and workflow thinking with technical curiosity.
Ability to design solutions, not just manage relationships.
Comfort operating without a rigid playbook.
Excellent English communication with U.S. customers.
Organized, proactive, and comfortable pushing back when needed.
🙌 What We Offer
Competitive compensation with performance-based leveling
High ownership in a fast-growing AI company
Direct collaboration with founders and engineering
Real impact on customer outcomes and product direction
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What We Do
Whippy helps businesses automate customer communication and operational workflows with AI. Our platform combines AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Companies use Whippy to automate work across recruiting, customer support, sales, operations, and other high volume communication workflows. Our customers do not buy software that simply helps people do the work. They buy AI that does the work. Today, more than 1,000 businesses use Whippy, with our deepest market in staffing and HR and new verticals continuing to open as the platform expands.
Why Work With Us
Whippy is profitable, growing, and still early enough for every hire to have real impact. We serve 1,000+ customers, have customers generating $1M+ in measurable value, and move fast with a deeply technical team. You will work directly with founders, engineers, and customers and own meaningful problems from day one.
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