Terrascope
くカスタマーサクセスマネージャー (Japanese-Speaking Customer Success Manager)
The Role
Empowering enterprises to keep the planet habitable for all, Terrascope aspires to be the easiest carbon measurement and decarbonization platform for companies in the land, nature, and net-zero economy sectors.
Terrascope is a leading decarbonisation software platform designed specifically for the Land, Nature (LAN), and the Net-Zero Economy (NZE). As the easiest-to-use platform for these sectors, our comprehensive solution blends deep industry expertise with advanced climate science, data science, and machine learning. Terrascope enables companies to effectively manage emissions across their supply chains.
Our integrated platform offers solutions for Product and Corporate Carbon Footprinting, addressing Scope 3 and land-based emissions, SBTi FLAG & GHG Protocol LSR reporting, and supporting enterprise decarbonisation goals.
Publicly launched in June 2022, Terrascope works with customers across sectors, from agriculture, food & beverages, manufacturing, retail and luxury, to transportation, real estate, and TMT.
Terrascope is globally headquartered in Singapore and operates in major markets across APAC, North America, and EMEA. Terrascope is a partner of the Monetary Authority of Singapore’s ESG Impact Hub, a CDP Gold Accredited software provider, has been independently assured by Ernst & Young, and a signatory of The Climate Pledge to achieve Net Zero by 2040.
About Us :
地球を救うミッションの一員になりませんか？
気候変動の影響を食い止めることは、世界が直面する最大の課題の一つです。そして、その解決には企業が率先して行動する必要があります。個々の消費者の選択も重要ですが、世界がネットゼロを達成するために必要な排出削減の80%以上は、企業レベルの行動にかかっています。しかし、世界中の企業がネットゼロ目標を掲げる中、その実現には多くの課題があります。経営者には未だ具体的な道筋が見えておらず、最初の一歩である「正確な排出量の測定」ですら易しいものではありません。
Terrascopeは、企業が信頼できる形で、確信を持って、セキュアに事業運営、ポートフォリオ、サプライチェーンの脱炭素化を進めるためのスマートな排出管理・炭素会計プラットフォームです。当社は、企業が気候変動対策を最適化するために必要なデジタルツール、分析、データセット、アルゴリズムを開発し、さらには技術的専門知識とパートナーシップのエコシステムを構築する道を歩んでいます。
Terrascopeは、気候行動とサステナビリティの分野で世界をリードする、世界最大級の食品・農業関連企業の支援を受けています。この強力な戦略的優位性と安定した資金調達により、弊社は「目的と利益を両立させる」ユニークなポジションを確立しています。私たちは、サプライチェーンの脱炭素化を推進すると同時に、大きなリターンを生み出すことを目指しています。
We are looking for a Customer Success Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey with Terrascope. As a Customer Success Manager (CSM) at Terrascope, you will empower customers to achieve their sustainability goals by guiding the seamless implementation and adoption of our industry-leading solutions. Leveraging your strategic mindset, technical expertise, and collaborative skills, you will drive business value by building trust, identifying opportunities, and ensuring execution excellence across customer organizations.
お客様がTerrascopeを通じて変革を加速し、持続可能なビジネス価値を実現するためにサポートいただくカスタマーサクセスマネージャー（CSM）を募集しています。TerrascopeのCSMとして、業界をリードするソリューションを導入し、スムーズに運用できるよう支援することで、お客様の持続可能性目標の達成をサポートします。戦略的な思考力、技術的な知識、優れたコミュニケーションスキルを活かしながら、信頼関係を構築し、顧客企業全体で成果を上げられる取り組みを進めていただきます。
In this role you will:
- Orchestrate a near, mid, and long-term vision and strategy for the customer’s Terrascope transformation by collaborating closely with the customer and Terrascope teams
- Demonstrate outstanding customer engagement skills across all organizational levels and foster long-term relationships based on excellence
- Maintain a broad, in-depth understanding of SaaS technologies to unlock opportunities for customers
- Leverage a strong background in change management and seamlessly incorporate best practices into project delivery
- Accelerate customer adoption through education and enablement initiatives
- Collaborate with customers to identify and prioritize high-impact use cases for Terrascope service adoption and best practice implementations
- Manage time effectively and engage relevant customer, Terrascope, and partner teams to advance the customer’s journey
- Be a thought leader within Terrascope by sharing successful practices, mentoring junior CSMs, and influencing industry trends
- お客様やTerrascopeチームと密接に連携し、短期・中期・長期にわたるTerrascope導入計画を策定・実行する
- お客様と信頼関係を構築し、顧客満足度を高めながら長期的なパートナーシップを構築する
- SaaS技術に関する深い理解を活かし、お客様に価値ある新たな提案を行う
- プロジェクト遂行に最適な方法を適用し、変革プロジェクトを成功に導く
- 教育・トレーニングを通じてお客様のプラットフォーム活用を支援し、定着化を促進する
- お客様のビジネス課題を理解した上で、Terrascope導入による最も効果的なユースケースを特定・優先順位付けする
- 時間管理を徹底し、お客様、Terrascopeチーム、パートナーとの連携を円滑に進め、顧客対応の質を高める
- 成功事例を社内外で共有し、チーム内でCSMを育成し、リーダーシップを発揮する
主な業務内容
You should have:
- 3+ years in a customer-facing role, engaging with senior customer executives, technologists, and/or partners to solve complex business challenges with advanced technologies
- Professional-level proficiency in Japanese (written and spoken) is required to liaise with Japanese clients
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams
- Proven expertise in managing projects with tight timelines
- Ability to travel up to 15% as needed
- Proven track record of detail orientation with self-motivation to excel in fast-paced, dynamic environments
- Ability to coordinate effectively between project teams and customers to meet unique customer requirements
- (good to have) Project management certification or training such as PMP, Scrum, or Agile experience and certification
- 顧客対応経験（3年以上）：意思決定者やシニア層の担当者や技術者、パートナーと関わりながら顧客のビジネス課題を解決した経験
- 日本語力：顧客と良好な関係を築けるビジネスレベルの読み書き・コミュニケーション能力
- 英語力：社内コミュニケーション用
- プロジェクトリード経験：技術系・非技術系の変革プロジェクトチームをリードした、または複数部門での協働をリードして成果を出した経験
- スケジュールが限られた中でのプロジェクトを管理し成功に導いた経験
- 柔軟性： プロジェクトチームと顧客間の調整を行い、個別の顧客要件や課題に応じる能力
- 出張対応：国内外への出張（最大15%）が可能な方
- （加点要素）プロジェクト管理資格：PMP、Scrum、Agile等の認定資格やトレーニング経験
応募資格
Even better if you have:
- Experience with sustainability, particularly in decarbonization strategies
- Experience in a SaaS startup
- Experience using HubSpot
- Contacts or experience in the Food & Beverage, Agriculture, and Industrial sectors
- サステナビリティ分野、特に脱炭素化戦略の知識や経験
- SaaSスタートアップでの経験
- HubSpotの使用経験
- 食品・飲料、農業、または産業分野での経験や人脈
優遇するスキル・経験
Your Privacy and Fairness in Our Recruitment Process
We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimize bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching. These tools are designed and deployed in compliance with internationally recognized AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes. Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centered approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at [email protected].
We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self.
私たちは、力強く、多様性に富むこのチームのために、誰もが受け入れられる環境を築くことに尽力しています。私たちは、多様性を尊重し、すべての人が自分らしくいられるコミュニティを育んでいます。
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Terrascope is a enterprise grade, end to end, smart carbon measurement and management SaaS platform. And we are on a mission to empower companies to build a credible pathway to net zero. By combining data science, machine learning and sustainability expertise, our platform provides the data, analytics and digital tools to help large companies decarbonise their business operations and supply chains. Powered by technology, data science and deep sustainability expertise, Terrascope is on mission is to drive decarbonisation at scale by helping enterprises: - Measure with confidence. Terrascope increases the speed, accuracy, and confidence of scope 1, 2, and 3 emissions measurement, while ensuring compliance with GHG protocol, reporting frameworks and assurance standards. - Manage complexity. Terrascope helps enterprises focus decarbonisation efforts where it matters the most by identifying emission hotspots and defining next best actions to make tangible progress towards net zero. - Collaborate seamlessly. Terrascope enables collective action and shared accountability by allowing internal and external stakeholders to centralise data
