Reports to: Director of Customer Success, Agribusiness
FLSA Status: Salaried, Exempt
Location: US / Remote
Job Title: Customer Success Manager
Position SummaryAt Ever.Ag, we’re revolutionizing the way agribusinesses and food supply chains harness technology to optimize operations and maximize outcomes. As a Customer Success Manager (CSM), you’ll be more than a point of contact — you’ll be a strategic partner and trusted advisor, empowering our clients to unlock the full value of Ever.Ag’s Agribusiness solutions.
This is an exciting opportunity for someone who is passionate about customer advocacy, digital transformation, and collaboration. You’ll play a pivotal role in shaping a growing customer success function and guiding key stakeholders through adoption, optimization, and expansion. If you thrive in a fast-paced, evolving environment and are excited by the idea of influencing the future of AgTech, we want to hear from you.
Key ResponsibilitiesBuild deep, trusted relationships with customers by understanding their goals and delivering meaningful value through Ever.Ag solutions.
Drive onboarding, product adoption, and engagement across key accounts.
Monitor customer health and usage trends; proactively identify risks and intervene to ensure satisfaction and retention.
Collaborate with internal subject matter experts to align Ever.Ag’s solutions to customer needs.
Serve as the voice of the customer internally, advocating for their needs across teams and influencing the product roadmap.
Plan and lead strategic business reviews with customers to highlight ROI, identify growth opportunities, and support expansion initiatives.
Analyze customer data and feedback to tailor engagement strategies.
Manage renewals and identify cross-sell and upsell opportunities.
Maintain accurate and up-to-date records of customer interactions and progress in CRM systems (e.g., Salesforce).
Contribute to the ongoing development of Customer Success best practices, internal playbooks, and knowledge-sharing tools.
Lead or support strategic initiatives or special projects as assigned.
Bachelor's degree preferred, ideally in business, sales, marketing, agronomy, agricultural business, or a related field.
3+ years of customer success, account management, or similar customer-facing experience with a demonstrated ability to grow customer relationships.
Experience with enterprise software implementations; prior work in SaaS or agtech is a plus.
Gainsight experience is strongly preferred; familiarity with other customer success platforms is also beneficial.
Proven ability to work collaboratively across teams, building trust and alignment to ensure customer success.
Strong interpersonal, presentation, and communication skills.
Analytical mindset with the ability to synthesize data and translate it into actionable customer insights.
A proactive problem-solver with a customer-first mentality.
Experience in agribusiness, agtech, or a background in agronomy is highly preferred.
Ability to thrive in a fast-paced, evolving environment where ambiguity is part of the process.
- Cross-Functional Collaboration: Work effectively with sales, marketing, finance, support, and service teams.
- Time/Project Management: Prioritize tasks for multiple clients efficiently.
- Independence: Thrive in a fast-paced, varied environment with a hands-on approach.
- Communication: Exhibit excellent written and verbal skills, ensuring clear and compelling messaging.
- Teamwork & Cooperation: Foster collaboration, provide support, and resolve conflicts amicably.
- Adaptability & Flexibility: Adjust to new information and changing conditions with ease.
- Information Seeking: Systematically gather and analyze information from various sources.
- Analytical & Critical Thinking: Manage data with attention to detail and solve complex problems.
- Quality Focus: Demonstrate integrity and a commitment to doing things the right way
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