Customer Success Manager II (Portuguese Speaking)

The Customer Success Manager (Portuguese speaking) is responsible for ensuring the success of Vimeo’s Portuguese speaking enterprise customers. You will empower our customers to seamlessly communicate with their audiences via the power of video. You will build deep relationships, share industry expertise, and drive results that unlock growth potential. You're a trusted partner to our customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention, engagement and growing Vimeo’s footprint. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work.

What you'll do: 

• Oversee a book of business within Vimeo’s Enterprise speaking customer base
• Agree on business objectives and goals with customers to build adoption plans to deliver return on investment
• Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
• Act as a trusted advisor offering proactive and prescriptive advice and practical solutions to partners
• Proactively manage customer pipeline and renewals to meet monthly and quarterly objectives
• Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of your customer portfolio
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
• Interpret customer insights to drive change in product advocate on behalf of customer to product teams at Vimeo

Skills and knowledge you should possess: 

• Required: fluent in Portuguese 
• 3+ years of customer success experience, preferably within a SaaS, Media or Consulting organizations
• Proven record of identifying customer needs, mitigating risk and successfully implementing long-term technology solutions
• Ability to multi-task across multiple projects and internal partners
• Excellent interpersonal skills both with customers and within an organization
• Consistent track record of defining and carrying out key performance indicators
• Proactive interest to increase customer satisfaction and deepen customer relationships
• Bachelor's degree required

Bonus points for: 

• Online Video Platform (OVP) experience, or knowledge of online video technologies
• Knowledge of live streaming technologies 
• Experience carrying a $1MM+ Annual Recurring Revenue (ARR) book of business

Location

This role will be based out of our New York HQ. However, we will consider remote candidates on a case by case basis.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles:    $79,000 - $109,000
• All other US cities outside above metro areas:   $71,100 - $98,100

This role also includes on-target commissions in addition to base salary.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.

Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include variable compensation and Restricted Stock Units (RSUs). 

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

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