Customer Success Manager with Hungarian

Michelin is hiring!

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This role is based in the Michelin Corporate Business Services in Bucharest, where more than 1000 colleagues deliver excellence in Source to Pay, Finance, Logistics, Service to Customer Personnel and Service Management.

What we’re looking for:

• Fluency in English and Hungarian (at least B2 level);

• Good Excel skills;

• Customer Service or invoicing experience would be a plus;

• Problem solving skills and ability to deal with numbers;

• Team-worker attitude;

• Customer-oriented approach.

• Analytical thinking competencies;

• Solution focused.

The Customer Success Manager responsibilities:

Management of contracts / prices / commercial conditions:

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM

• Verification of contracts, price accuracy and commercial conditions

• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM

• Keeping the archives up to date for the contracts entrusted

• Proposal for solutions to improve processes

Invoicing:

• Collecting the necessary information in the Michelin solutions IT system

• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants

• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams

• Calculation and validation of invoices at the expected deadlines (billing calendar)

• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

Resolution of anomalies:

• Analyzing anomalies

• Solving anomalies and unlocking “borderaux”

• Proposal for measures to improve practices

Issuing corrective documents:

• Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them

• Proposal for measures to correct these documents

• Cancelling wrong documents and issuing new documents

• Compensation of an amount by issuing a credit/debit memo when reversing is not the customer's preferred solution

• Monitoring the reasons that generated the corrections in the related files and explaining them on request

Dealing with value complaints received from customers and service providers:

• Analyzing complaints received

• Proposal for measures to improve practices

• Resolution of the complaint

• Transmission of a correct and sufficient response

Compliance with financial transaction rules:

• Ensuring traceability of financial transactions

• Archive of all supporting materials in accordance with the regulations in force in the respective countries

• Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process

• Implementation of action plans for internal control points identified as non-compliant

In Michelin we offer:

• Hybrid way of working;

• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.

• Private medical subscription;

• Life insurance;

• Lunch vouchers and discounts;

• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;

• We hold assessments to see your language skills and competencies;

• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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