Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Why would you love this job?
We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
What you’ll do:
- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
- Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
- Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
- Identify and mitigate churn risk proactively
What will you need to have?
- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
- Experience with Enterprise customers, and/or dynamic and technological accounts
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills
- Proven multitasking and prioritization skills
- A Bachelor degree from a University is a must
- Fluent Hebrew and English speaking
Extra great if you have:
- Experience with NoSQL databases or distributed caches
We give back to our employees:
At Redis, our culture makes work fun and rewarding. We support our team members with fantastic benefits and perks to enhance their professional and personal lives:
- Competitive compensation package formed by salary and equity grants
- 25 days of flexible vacation time
- Hybrid working options from both home and the office
- Home internet & phone monthly allowance
- One-time home-office setup allowance
- Health and dental insurance for you
- Personal life insurance
- Critical Illness Cover
- Lunch and snacks in the office
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Top Skills
What We Do
As the home of Redis, the world’s most popular in-memory database, we are the commercial provider of Redis Enterprise, which delivers superior performance, unmatched reliability, and the best total cost of ownership. Redis Enterprise allows teams to build performance, scalability, speed, and simplicity into their applications.
Why Work With Us
We offer the opportunity for all employees to succeed, grow, develop, and deliver on their personal goals. We believe everyone can assume leadership roles over their projects and value teamwork. We also like to live well, and offer weekly Happy Hours, teambuilding events, birthday and cultural celebrations, a competitive salary, and much more!
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