Position: Customer Success Manager (m/f/d)
Location: Bonn/Germany
Languages: German and English must have, any other additional language is a plus
About our Team
At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.
About The Role
What are the technologies of tomorrow? As a Customer Success Manager, you answer exactly this question in close cooperation with our international customers. In addition, you anticipate the requirements of our customers for our products, build long-term partnerships and help "your" customers to achieve sustainable success. In addition to working in partnership with your customers, training and workshops will also be part of your job. You can expect intensive training in our software, our databases and metrics as well as a close mentoring program.
Responsibilities
Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.
Requirements
A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
Excellent communication and presentation skills, with confidence in engaging directly with international customers.
Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.
A proactive, structured, and well-organized working style, with the ability to learn new topics independently.
A strong interest in technology trends, innovation, and data-driven decision-making.
Proficiency English and German and/or French language.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Wellbeing programs
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field
- Experience in a customer-facing role (Customer Success, Consulting, Solution Support, Technology Analysis, or similar)
- Fluent German and English
- French language proficiency
- Strong analytical and problem-solving skills with ability to structure complex topics
- Excellent communication and presentation skills; confidence engaging international customers
- Proven ability to manage expectations, build trust, and guide customers to value-driven outcomes
- Proactive, structured, and well-organized working style with ability to learn new topics independently
- Strong interest in technology trends, innovation, and data-driven decision-making
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
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